Tammy Nantz

Tammy Nantz Medical Administrative Professional Gainesville, FL 32607- Productive and accountable professional with diverse work history, hands-on skill sets and highly developed customer service skills ready to transition comprehensive medical education to career advancement opportunities. • Proficiencies: Greenway; MS Word; Microsoft Access Database; Typing Speed: 40 WPM Work Experience Medical Receptionist Doctors Imaging Group - Gainesville, FL July 2018 to Dec 2020 • Scheduled and confirmed patient appointments for diagnostic services in busy radiological office servicing several local health care providers. • Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations. • Created and maintained accurate and confidential patient files. • Interviewed patients to collect medical information and insurance details. • Contacted various medical facilities to confirm medical histories and prevent inaccurate diagnoses when concerning proper procedure ordering. Administrative support assistant VA Medical Center - Gainesville, FL January 2002 to January 2018 • Employed last 12 years in Cardiology. • Helped to expand pacemaker/ICD clinic from 500 to 4500 patients through the expansion of clinic sites in Jacksonville, Lake City and The Villages. • Familiarity with operating office equipment (fax/copier/scanner) and computer software (MS Office, VISTA and CPRS). • Ability to effectively and accurately order supplies and perform timekeeping for 222 employees. • Performs daily customer service by displaying a helpful and proactive attitude. Ensures that daily work is customer centered by understanding and meeting the needs of the veterans, families, visitors, staff and co-workers. • Navigational knowledge and competent execution of various hospital computer software programs. • Schedules patient appointments daily in a quick and accurate manner. • Daily operation of phone to keep track of, return and/or route all calls appropriately. • Maintains interpersonal effectiveness through written and verbal communication, building and maintaining effective partnerships, collaborating on work projects and effectively negotiating conflicts. • Flexible and adaptable due to decreased staffing/increased workload, changing rules/situations and handling multiple tasks simultaneously. • Resilient in the face of setbacks. Maintains confidentiality by safeguarding patient information and not disclosing it to unauthorized persons. Secretary Wal-Staf Temporary Services, Inc - Gainesville, FL March 2001 to December 2001 • Answered telephones and gave information to callers, took messages, and transferred calls to appropriate individuals • Arranged repairs when there were equipment malfunctions • Coordinated calendars, prioritized corporate meetings, and made travel arrangements • Created and edited documents, charts, spreadsheets, and presentations and prepared them for approval • Documented information, updated files or paperwork, and maintained documents such as correspondence or other material • Operated office equipment, such as fax machines, copiers, or phone systems • Provided excellent customer service to both staff and visitors • Scheduled and confirmed appointments for clients, customers, and supervisors • Set up and managed paper or electronic filing system • Used computer for various applications such as database management or word processing Food Inspector US Army - Honolulu, HI February 1993 to July 1999 • Inspected food designed for human consumption, conducted and supervised food inspections and assisted when needed by veterinary service staff • Conducted subsistence quality assurance inspections in food handling establishments • Conducted sanitary inspections in military and commercial facilities • Collected, prepared and delivered samples to the laboratory for testing • Inspected red meats, poultry, water foods, eggs, dairy products, and fresh fruit and vegetables • Identified unsanitary conditions in food storage facilities, mess halls and commissaries Education Diploma in Medical Billing and Coding Ultimate Medical Academy 2018 AA Chaminade University 1996 Military Service Branch: United States Army Rank: E5 Assessments Verbal Communication — Highly Proficient December 2019 Speaking clearly, correctly, and concisely. Full results: https://share.indeedassessments.com/share_assignment/673tjop2loj40vn Customer Focus & Orientation — Highly Proficient December 2019 Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_assignment/gzc-3z6g-qct04jd Additional Information • Skills: attention to detail; data entry (experience using 10-key number pad); adapt to new environments; organize and manage projects/tasks; able to work independently • Qualifications: Electronic Health Records (EHR) * Payment Posting * Scheduling * HIPAA Insurance Verification * Insurance Claim Processing * EOBs * Co-Payments * Deductibles Managed Care (HMO, PPO, and POS) * Government Payers * Third Party Payers * Worker's Compensation * Medical Billing * Medical Coding * ICD-9 * ICD-10 * HCPCS * CPT * Medical Terminology Medicare, Medicaid and Tricare * CMS 1500 * CMS 1450 (UB-04) * Fee Schedules