Tamika Lang- •-LinkedIn Profile
ACCOUNTS PAYABLE/TRAINING & DEVELOPMENT/ADMINISTRATIVE
PROFESSIONAL
Accounts Payable| Training & Development | Title Administration | Operations
Experienced team leader with expertise in all facets of finance, title administration and operations
training. Skilled in collaborating with all members of the organization to achieve business and
operational objectives. Instrumental in streamlining and improving processes, enhancing productivity,
and implementing long term solutions. Demonstrated ability to design, conduct and implement training
and financial education programs.
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Accounts Payable
Operations
Issue Resolution
Title Compliance & Policies
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Project Management
Procurement Procedures
NewBusiness Development
Training Delivery
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Payroll Administration
Distributor Education
Financial Management
Cross-Team Collaboration
Education
Eastern Kentucky University
Kentucky State University
BA General Studies
Major: Liberal Arts
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Employment History
Dentsu Aegis Network
Detroit, MI
October 2018-Present
Accounts Payable Specialist
• Accurately and timely process high volumes of media vendor invoices in a shared service
environment
• Partner with colleagues and management to research and resolve processing issues across
the media payables workflow
• Ability to identify root cause of payables processing errors and suggest ways to resolve
• Participates in projects related to A/P process improvements
• Respond to vendor and internal customer inquiries through email and phone
communication
• Maintains high-level of customer satisfaction through quality service
• Work cross functionally with brands and supplier base to ensure timely clearance of invoices
in accordance with SLA agreements
Royal Oak Ford
Royal Oak, MI
January 2017-September 2017
Billing Clerk
• Process vehicle documents for sales, leases, trades, and auction purchases
• Process registrations, titles, and vehicle license plates as well as updating registrations on
rental vehicles
• Inventory maintenance
• Assist with calling in loan approvals
• Ensure funding documents are properly acquired and submitted to lien holders
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Residex
January 2016 – January 2017
Novi, MI
Procurement Assistant
• Assist with all purchasing procedures for 25 service centers
• Facilitate continuing education for sales managers and site managers
• Inventory maintenance
• Purchasing Educator
Credit Acceptance Corporation
Southfield, MI
June 2011-September 2014
Senior Title Specialist
May 2013-September 2014
• Combined responsibilities of Title Compliance Analyst & Title Specialist
Assisted with designing training modules to combine the roles of Title Compliance Analyst and Title Lien
Administrator
• Trained and educated new managers, 2 supervisors and 15 team members as well as provide
expert support to existing team members
• Provide supervisory support to managers and team supervisors
• Assisted with designing company operating system to function properly for the Title Department
• Participated as spokesperson on Great Place to Work Committee-planned moral boosting and
team building events both on a department and companywide level
• Identified as a Title Specialist Hero – one who is proficient in their position as well as considered
to be a mentor within the department and exhibits company values
Title Compliance Analyst
July 2012-May 2013
• Assisted Dealer Partners with vehicle title compliance according to various state laws and
company policies
• Assisted Market Area Managers with dealer relations
• Assisted customers with vehicle registration and other title related issues
• Maintained and acquired knowledge of various state DMV changes and policies in effort to
remain compliant in titling practices
• Worked with management as a Subject Matter Expert and ambassador for the department in the
departmental reorganization project and software development
Title Lien Administrator
June 2011-June 2012
• Provided lien releases for closed accounts to customer, dealers, and insurance companies,
ordered repossession titles for auction sales and insurance claims, assisted customers with title
issues-including state transfers, name changes, and registrations
• Provided assistance and expert knowledge to all Credit Acceptance departments regarding title
issues, researched various state title requirements for auction sales/duplicate title orders/and lien
releases
Crowne Plaza Campbell House
Lexington, KY
October 2007-July 2008
Sales & Catering Assistant/ Front Office Supervisor
• Assisted with interviewing and hiring front office staff
• Managing and executing daily task on behalf of the Front Office manager
• Assisting with ADP (time and payroll) management
• Monitored and trained guest service relations and front office staff
• Planned, organized and oversaw special projects and employee steering activities
• Responsible for inter-departmental communication as it relates to guest services and in-house
relations, and policies and procedures
• Maintained emergency procedure manuals
• General office administration-filing, word processing, Fluent in OPERA and FIDELIO,
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Assisted with overseeing daily operations of the Front Office of a 287room full service hotelexecuted arrivals and departures,
Guest service specialist duties included overseeing the preparation for guests’ special needs and
Resolution of guests’ concerns
Additional Employment Experience
Office Team
Southfield, MI
Area Agency on Aging (temporary)
June 2018-October 2018
PrizeLogic Tier III Customer Support (temporary)
September 2017-March 2018
Towers Watson-Bulk Lump Sum Specialist (temporary)
September 2015 –November 2015
Title Clerk at Credit Acceptance Corporation (temporary)
June 2010-June 2011
Administrative Assistant at Charter School Administration Services (temporary)
October 2009-May 2010
Convene Pro
Lexington, KY
November 2008-June 2009
Administrative Assistant
Internships & Cooperative Education
Administrative Assistant: Madison County Adult Education
Production Coordinator: WLEX-TV Channel 18
Procurement, Resource Development, Training Specialist, Accounts Payable, Accounts Receivable
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