Tamika Gray

TAMIKA SANA GRAY 1 TUNBRIDGE CLOSE  KINGSTON 19 PHONE: -  E-MAIL:- Date of Birth  January 23, 1977 Nationality  Jamaican _____________________________________________________________________________________ SUMMARY  A diligent and conscientious individual, I have achieved success in my academic pursuits and working experience thus far.  Possess excellent communication, teamwork, leadership and interpersonal skills to maintain success and stability.  Excellent human resource and time management skills to streamline workflow to optimize performance at the highest and most efficient levels. ________________________________________________________________________________________ EDUCATION- The University College of the Caribbean The University of Technology ________________________________________________________________________________________ SUMMARY OF QUALIFICATION  B.Sc. in Business Administration  Two GCE A’Level  Two GCE O’Level  Six CXC General Proficiency SKILLS  Proficient in MS Office Suite  Knowledgeable in QuickBooks and Peachtree Accounting Software  Ability to communicate effectively both orally and in writing.  Skilled in developing department budgets and creating department objectives. ________________________________________________________________________________________ PERSONAL Excellent health.….Hobbies include reading, surfing the internet, meeting people.….single.….can work on own initiative.…..not a clock-watcher…...possess a valid drivers licence. _____________________________________________________________________________________ WORK EXPERIENCE April 2015 – July 2017 Sales & Operations Manager      Glam Gurl Boutique Limited Top salesperson in department achieved by increasing sales from 54% to 90% through clear streamlined processes, dramatically improving customer satisfaction. Maintained website and Inventory Management with planned and executed strategic initiatives that achieved growth through customer focus and collaboration, driving revenue volume through targeted business initiatives. Supervised a team of 4 and created and documented customer service processes and procedures which enabled implementation of key metrics. Built cross-functional relationships to enhance sales channels and overall company performance Managed and supported the deployment of Customer Relationship Management (CRM) functionality for the Sales team. February 2006 – December 2008 Administrative Officer Hawkeye Electronic Security Limited  Ensured the proper maintenance of employee records including records of entitlements.  Liaised with staff and answer queries in regard to remuneration and benefits.  Undertook all such tasks falling under the payroll portfolio. April 2004 – May 2005 Accountant CARA Catering Services (Ja) Limited  Preparation of Salaries.  Reconciliation of bank statements & preparation of bi-monthly invoices.  Monitor and maintain accounts receivables and accounts payables. September 2001-March 2004 Administrative/Personnel Officer and Audit Trainee Chambers Henry & Partners  Preparation of Salaries, Health Scheme & Personnel Files.  Ensured that Office Driver and Bearer are sent out with priority work in the most efficient manner. General Audit of Clients.   Carry out any other duties which exigencies of the service demand, as deemed necessary for the effective operation of the organization. _____________________________________________________________________________________________ REFERENCES Available upon Request.