Tamela Grass

Tamela S.- EMPLOYMENT HISTORY: Clinical Care Coordinator (2/2018- current) EMSI Irving, Texas *Communicate directly with pharmaceutical clients addressing requests for service and operation issues and manage solutions as needed. *Coordinate mobile lab draws for pharmaceutical clients by scheduling patients and phlebotomists across the United States. *Daily reports with pharmaceutical clients regarding completion confirmation, lab results, problem resolution, and documentation. *Follow and manage all issues/errors as they arise until resolved. (Example: examiner errors, hospitalized patients, etc.) *Upload submitted documentation and lab requisitions, import new patient information, verify correct and completed, report in system, create new accounts, and follow up as needed. (Example: standing orders from physicians, site contact reports) *Manage updated information, approve mileage/drive time requests, and create work orders in patient files, Salesforce, and S2. *Order medical kits and refrigeration/transport supplies for specimens to the labs. Approve mileage and drive time payment requests. Assign work orders. Family Support Services and Clinical Care Coordinator(3/2016-8/2017) Muscular Dystrophy AssociationFort Worth, Texas *Identify, recruit, and register clients with MDA who would benefit from our programs, services, and support. *Educate families, community, and medical staff on programs, services, and new drug trials/treatments. *Attend clinics and meet with families during visit to identify and meet any needs by providing necessary resources, provide diagnosis education, and offer support as needed. *Responsible for program budget, funding, processing, projections, and reporting. *Develop and grow volunteer program including training, interview, CBC, and placements and manage database. *Plan, oversee & coordinate local support groups. *Plan, coordinate, and facilitate summer camp program as Director. *Coordinate, plan, organize, and host 2 educational seminars for families and/or medical professionals. *Recruit family teams for annual participation in Muscle Walk and other fundraising events. Outreach Program Coordinator (3/2015 - 8/2015) Mercy HospitalSpringfield, Missouri * Identify target audiences and implementation strategies for community-based safety education and training. * Create and develop programs to meet those needs and action plan to roll them out. * Establish community relationships and partnerships and work with city officials. * Organize safety events and coordinate volunteers. * Manage state grant (budget, funding, reports, & meetings). Family-Centered Care Program Coordinator (2009 - 2014) Cook Children's Medical CenterFort Worth, Texas *Created support groups and programs designed to provide resources and offer support options to families. *Created & developed, from concept, a Family Volunteer Program that included several sub-programs for involvement and placements and managed them. *Recruited, interviewed, trained, evaluated placement, and maintained required info on all volunteers in database. Monitored and reviewed placements regularly. *Created training curriculum for volunteer and employee programs and facilitated monthly trainings. *Created marketing materials & strategies to grow program awareness & participation. *Reported all program info and data to hospital administration annually. *Worked on hospital committees and boards to collaborate on new initiatives & programs and help roll them out. *Collaborated with other hospitals nationwide to identify new opportunities for growth and evidence-based program development strategies. *Developed, coordinated, and facilitated Family Advisory Councils made up of clients and employees. *Created tools & modules for educating staff and families, and created & presented educational trainings on all programming. Accomplishments: *Created & developed a comprehensive Parents As Partners (PAP) program, one of the first hospital-sponsored parent volunteer mentoring programs in the country (2009). *Presented webinar lecture to national audience Child Health Corporation of America (CHCA) 2010 on Volunteer Mentoring Program, and NRC Picker webinar 2011 on PAP Program. *Presented conference lecture to national audience, Society for Healthcare Consumer Advocacy (SHCA) in Austin 2012, and the Institute for Patient and Family Centered Care (IPFCC) in Washington, DC 2012. *Hosted and coached a team that visited our hospital from St. Jude's (2012) that wanted to learn about our parent volunteer mentoring program and how to start one. *Representative for family engagement on our HAC (hospital acquired conditions) teams through the national Ohio Collaborative or Solutions for Patient Safety (SPS). Office Manager -) Oak Hill ContractorsFort Worth, Texas * Scheduled appointments, billing, permits, and payroll for a mid-sized commercial and residential builder. * Managed the main office, customer service, answer phones, and process incoming mail/email. * Processed paperwork for new hires and subcontractors and tax preparation. EDUCATION Associate of Applied Arts Degree (2016) ADDITIONAL TRAINING: CPR AED Certified, Zero Harm, Leadership Essentials, Conflict Resolutions, Presenting With Purpose, Crucial Conversations and Interviewing, Salesforce Database, Grant Experience, SMART Goals, HIPAA PERSONAL: - Served on the Women’s Council Board as the Major Events Coordinator at Harvest Church (membership 2000) and was responsible for putting on several large events. - Charter and Board Member for L.O.V.E. Club (featured in the Star Telegram), a non-profit organization that provides support, education, and awareness to families with children diagnosed with Neuroblastoma Cancer connecting and meeting the needs of those families. Fundraising for research and increased treatment options. REFERENCES: Wendi Tipps (volunteered for me), known 7 years - Cathy Duncan (former co-worker), known 10 years -