Tambra M. Robinson
890 Madison 6381, Huntsville, AR 72740 |- |-
Career Summary
I am a professional with a Bachelor's degree in Business Management and also Human Resources Development with
nearly eight years in a management capacity. I am an organized leader able to see ahead to set goals and to keep track of
daily needs. My communication skills are exemplary and I strive to keep everyone in-the-know and on the same page. A
combination of factors leads me to believe that I will be a great candidate for the position offered. I have held a variety of
managerial and administrative titles in the past and I have extensive sales and customer service experience with the
innate ability to adapt to an independent or team environment.
Skills & Abilities
MANAGEMENT
· 8 years of management with a minimum of 4 employees.
· Result oriented. Proven ability to meet/exceed forecast or target on time.
· Excellent communication skills.
· Adaptability. Efficient under pressure and always meet deadlines.
SALES
· Persuasive. Understand products, demonstrate, promote and sell.
· Goal oriented.
· Proven track record of building repeat business and customer loyalty.
· Competitive spirit.
COMMUNICATION
· Excellent written and verbal communication skills.
· Professional, articulate and confident.
· Speaking in public, to groups, or via electronic media.
· Empathetic listener and persuasive speaker.
LEADERSHIP
· Coaching and cross-training employees.
· Aligning employees around organizational values.
· Endorsing a teamwork atmosphere.
Experience
DRIVER RECRUITER
(TELECOMMUTE) | TMI CONSULTANTS | 07/2015-PRESENT
· Remarkable recruiting experience in transportation industry including huge knowledge of DOT and FMCSA Rules and
Regulations and transportation equipment as well as Federal Labor Laws – EEO and ADA
· Proficient with MS Office Applications
· Ability to listen and analyze answers, and ask appropriate questions
· Ability to develop and execute strategies for recruiting of drivers
· Wide knowledge of driving, loading and unloading processes and procedures
SERVICE MANAGER | SUPERIOR AUTOMOTIVE GROUP | 05/2014-07/2015
· Ensured complete customer and ownership satisfaction while educating & problem solving with customer on their
vehicle technical issues.
· Completed payroll and employee scheduling as well as training.
· Meet sales forecasting goals.
SERVICE ADVISOR
| CRAIN AUTOMOTIVE GROUP | 11/2013-05/2014
· Greeted customers with vehicle repair issues, ensured complete customer satisfaction including communicating with
customers in a timely manner.
· Sold necessary repairs to customers.
SERVICE DRIVE MANAGER|
SPRINGDALE EVERETT CDJR | 01/2011-11/2013
· Greeted customers with vehicle repair issues, ensured complete customer satisfaction including communicating with
customers in a timely manner.
· Sold necessary repairs to customers.
· Completed payroll and technician scheduling.
· Filed automotive warranty insurance claims.
SERVICE ADVISOR
| LANDERS MCCLARTY | 08/2010-01/2011
· Greeted customers with vehicle repair issues.
· Maintained complete customer satisfaction. CSI score of 90%+.
· Held required repair order effective labor rate of 85%+.
· Sold necessary repairs to customers.
SERVICE ADVISOR
| STEVE BAILEY HONDA | 03/2011-08/2011
· Greeted customers with vehicle repair issues.
· Performed vehicle walk-arounds.
· #2 in the nation for following processes and customer satisfaction.
· Sold necessary repairs to customers.
CUSTOMER SALES REPRESENTATIVE | HUSKY LINERS | 07/2010-03/2011
· Received incoming phone calls for product information and sales.
· #1 sales representative 4 out of 9 months employed.
· Completed customer contact to meet customer satisfaction.
· Maintained concise filing system with customer invoices and information.
SERVICE ADVISOR
| SCHOLFIELD HONDA | 08/2008-06/2010
· Greeted customers with vehicle repair issues, ensured complete customer satisfaction including communicating with
customers in a timely manner.
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· Sold necessary repairs to customers.
· Performed vehicle walk-arounds.
OPTOMETIC ASSISTANT/ASSISTANT OFFICE MANAGER
| WINFIELD FAMILY OPTOMETRY | 02/2006-07/2008
· Scheduled appointments for patients.
· Performed optometric pre-examinations on patients to ready them for the doctor exam.
· Filed vision insurance claims.
· Instructed patients on contact lens wear and care.
· Performed vision therapy sessions.
SERVICE ADVISOR
| SCHOLFIELD HONDA | 06/-
· Greeted customers with vehicle repair issues, ensured complete customer satisfaction including communicating with
customers in a timely manner.
· Sold necessary repairs to customers.
SERVICE ADVISOR/INTERNET SALES MANAGER/CUSTOMER SATISFACTION
MANAGER | RUSTY ECK FORD | 09/2001-06/2004
· Performed customer satisfaction follow up survey calls.
· Scheduled sales customers for meetings from their internet requests in order to meet quota.
· Maintained sales commission logs.
· Sold necessary repairs to customers.
. CUSTOMER SERVICE REPRESENTATIVE | VOICESTREAM WIRELESS | 03/2001-09/2001
. Ensured customer satisfaction.
. Received incoming phone calls for customer service, technical support, and sales.
CUSTOMR SERVICE REPRESENTATIVE
| MCI | 08/2000-02/2001
. Ensured customer satisfaction.
· Made outbound phone calls to customers in order to obtain new sale accounts.
ASSISTANT MANAGER
| SONIC DRIVE IN | 06/1997-07/2001
. Ensured customer satisfaction.
Performed day-to-day operations such as schedules, deposits, and cross training.
Education
BACHELOR OF SCIENCE | 12/2006 | SOUTHWESTERN COLLEGE
· Major: Business and Administrative Management
· Minor: International Business
· Related coursework: Spanish
BACHELOR OF SCIENCE
| 12/2006 | SOUTHWETSERN COLLEGE
· Major: Human Resources Development
· Minor: Leadership
Related coursework: Business Ethics
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