Tamarsha Smith
$12/hr
Operations, Order Workflows, System Organization and Process Optimization.
- Reply rate:
- 100.0%
- Availability:
- Full-time (40 hrs/wk)
- Location:
- Portmore, St.Catherine, Jamaica
- Experience:
- 3 years
Shopify Order Management Workflow
Shopify Order Workflow Process Managed
Order Review & Verification
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Verified customer details including address accuracy and payment confirmation.
Cross-checked Shopify orders with fulfillment platforms (e.g., GFS/ShipHero).
Identified discrepancies before shipment to reduce delivery issues.
Customer Communication Workflow
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Responded to customer inquiries regarding tracking, order updates, and modifications.
Processed cancellations, reshipments, and subscription adjustments.
Maintained clear documentation within CRM systems (Zendesk, Gorgias, Intercom).
Fulfillment Troubleshooting
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Resolved synchronization errors between Shopify and fulfillment centers.
Corrected shipping address issues prior to dispatch.
Escalated warehouse discrepancies with documented case notes.
Post-Delivery Resolution
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Managed return requests and initiated Loop Returns processes.
Audited refunds for accuracy before final approval.
Ensured customer satisfaction through timely follow-up communication.
