Tamarsha Smith

E-commerce Returns & Refund Operations System 01 02 03 04 Operational Challenge Operational Solution Implemented Process Flow Operational Impact High volume of refund and exchange requests Need for accurate reconciliation across Loop and Shopify Limited visibility into SKU return and refund trends Owned end-to-end Loop returns management Audited refunds (store credit, exchange, cash) Built ClickUp dashboard for weekly & monthly KPI tracking Documented SOPs using Scribe & Loom Identified top returned SKUs and return patterns Customer Return ↓ Loop RMA Processing ↓ Loop Audit ↓ ClickUp Dashboard Reporting ↓ Weekly operational Report Maintained a controlled refund rate of 1.73% through structured Loop reporting and audit oversight Improved refund reporting visibility across weekly and monthly KPI dashboards Retrieved unopened products that were initially marked for return, reducing unnecessary refund losses The Challenge My Solution Process Flow Visual Impact Manual tracking created a risk of discrepancies Loop Returns Management is automated and accurate. Helped with retention as the customer could choose store credit, a refund, or an exchange. Offered the opportunity to track the revenue we’ve retained. Customer return requests were processed through Loop, reconciled for accuracy, and consolidated into a ClickUp dashboard for weekly and monthly operational reporting. Standardized audit workflow through documented SOPs and training. This increased reporting accuracy and supported datadriven operational decisions