Tamara Sidorova
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Work Experience
June 2018 – Present
Centura Health Physician Group/Breckenridge – Patient Service Representative
Breckenridge,CO
Providing clerical/office support within a physician clinic, including, but not limited to reception, telephone, medical records, charge entry, referrals, and retrieval of medical information from internal and external systems and sources.
Providing support by facilitating, communicating, and collaborating with both the healthcare team and the patient/family to identify and meet the physical, emotional and spiritual needs of the patient.
April 2018 – June 2018 F/T ,Present PT
Mobile Solutions/Startup Company – Help Desk Specialist
Denver, CO
Answering fifteen to thirty calls a day
Completing customer submitted tickets in a timely manner in cloud-based web portal
Personal ownership of calls from start to resolution
Contribute positively to company goals by meeting and exceeding department timelines
October 2016 – April 2018
Copper Mountain/Woodward at Copper – Help Desk
Copper, CO
Working with internal and external partners to execute a seamless sales and fulfillment operation.
Maintaining positive working relationships with Copper Mountain Inc. In addition to Village at Copper’s employees, parents, public, and other members of the Copper Mountain community.
Following established companywide security, sales, reporting, and record keeping procedures.
November 2015 - September 2016
Wells Fargo Bank - Customer Service and Sales Representative
San Francisco, CA
Demonstrating leadership through contributing to a company culture that supports customers in achieving their financial goals
Helping to resolve customer concerns
Processing account transactions
April 2014 – October 2015
Sephora - Customer Service and Skincare Consultant
Boston, MA
Listened to clients to determine their skincare needs and suggest products that fit their needs and budget.
Store operations, including: inventory control, loss prevention programs to reduce shortage, compliance with sampling policies and procedures, and maintaining store cleanliness standards.
