TAMARA JOY FIJER LEDDA
Outbound Telemarketer
--011 Salvacion Virac Catanduanes 4800
ABOUT ME
Experienced and reliable outbound customer service representative providing
assistance in a busy call center setting. Strong dedication to heling customer in
offering them the best products and services, resolving issues and cultivating a
positive image of the company. Excel in both team environments and alone.
WORK EXPERIENCE
SKILLS
Excellent verbal and written
communication skills. Excellent
interpersonal
and
customer
service skills. Professional and
pleasant
telephone manner.
Ability to explain technical issues
to technical and non-technical
employees and customers. Strong
analytical and problem-solving
skills. Proficient with Microsoft
Office Suite and related software.
Proficient with the ability to
quickly learn an array of
computer hardware and software.
Outbound Telemarketing Specialist, Rapid Response Contact Solutions
September 2018 – March 2023
Contacting consumers and business customers by phone to attempt to sell or create
interest in a product or service. Duties include tracking customer contact lists,
explaining the benefits or advantages of their services, and obtaining payment
information if necessary.
Telemarketer, Skylink
April 2015 – September 2018
Contacts customers who have made inquiries or have concerns related to their
account, purchase experience, or product use. They follow scripts while talking with
customers, process payments, and handle delinquent accounts.
Quality Assurance Analyst, Call Criteria
June 2012 – March 2015
Assess employee’s temperament, technical accuracy, and sales performance by
monitoring service and sales conversations and adherence to the company`s policies
and procedures. Developing, creating and implementing procedures handbook for
call centers as needed.
Technical Support Representative, Concentrix
November 2010 – May 2012
Identifies, investigates and resolves users’ problems with computer software and
hardware. Fields support calls, chats, email and/or other communication from users
with inquiries regarding programming, connectivity, printing and similar concerns.
EDUCATION
Graduate, Bachelor of Science in Nursing
Catanduanes State University SY-
