Talia Austin

18 Sandhurst Street, Belmont, Port of Spain, Trinidad, West Indies Tel-,- Email:-Date of Birth: 7 January 1989 TALIA AUSTIN WORK EXPERIENCE February 2017 – Present Williams Offices T&T Holdings Ltd./ Regus Trinidad Customer Service Representative  Act as a key point of contact and primary resource for customers and visitors providing a professional and friendly service as well as delivering an exceptional first impression  Deal with minor IT/ technical configuration and issues  Contribute to the overall revenue of the centre by identifying opportunities and actively up-selling/cross selling Regus products and services  Ensures that all daily & monthly service charges are captured and entered into the billing system on a daily basis  Reconciling accounts payable, receivable and petty cash on a weekly and monthly basis with Williams Industries Accounting Department January 2012 – January 2017 Guardian Asset Management, Westmoorings Administrative Assistant - Sales  Provides administrative support for the Manager Sales & Vice President Sales & Marketing  Collation of frequently used and ad hoc reports as needed by Sales Manager on a daily, weekly and monthly basis for use by the sales team  Reviews, monitors, logs & follows up on new and existing accounts opened to ensure accuracy and consistency of data entered. Ensures requests and notes from clients are placed on file and executed accordingly.  Collation of issues pertaining to the Sales team on a weekly basis  Generates agendas, takes minutes for and follows up on action items for all sales related meetings  Tracking and coordination of sales team leave records  Monitor and report on competitors performance  Preparation of company business cards and certain advertising collateral using Adobe Illustrator  Responsible for artwork amendments on Adobe Illustrator, outsourcing printing and storage and distribution for all stationery (forms)  Provides Microsoft Suite, Crystal Reports and certain 4Series and eXimius support to all sales members  Sales support for relationship with Guardian Life Agents. Developed and coordinated Guardian Asset Management Training for agents.  Co-ordinates and assists with the execution of all sales related campaigns, meetings, events, projects, target setting and sales strategies activities  Maintains and reviews sales team collateral (laptops, cellphones, etc.) and controls distribution of same. Provides support and resolves minor IT and technical issues as relates to sales team collateral  Organizes on-boarding and training for new hires  Member of various planning committees within the company 1|Page April 2010 – December 2011 Guardian Asset Management, Westmoorings Administrative Assistant - Marketing  Provided Administrative support for the Marketing Manager  Managed reception area which included answering the switchboard and greeting clients face to face  Maintained and distributed Marketing materials to the Sales and Client Services department  Maintained company website through website interface  Prepared company business cards using Adobe Illustrator December 2010 The Mooleedhar Film Company, Glencoe Continuity – Cool Boys  Maintained consistency of the characteristics of people, plot, objects, and places for the movie March 2010 Diefferent Style Films, Glencoe Office Production Assistant  Collated daily schedules for each production day of program MIMS  Provided support for the office Production Manager where necessary September 2009 – December 2009 SF Norge AS & Galt Alliance Films Ltd Office Production Assistant  Provided support for the office Production Manager and Producers for the film ‘Limbo’ July 2008 – January 2009 Gayelle The Channel, St. James Production Assistant  Provided administrative support for the Producers, Presenters, Directors and the Technical team. Was also a liaison for all personnel on live or pre-recorded programmes. October 2007 – July 2008 Telly Paul General Insurance Services Limited Office Assistant  Document processing using Microsoft Office and AIMS  Dealt with clients on a daily basis via telephone and face to face interaction  Accounting Assistant EDUCATION June – September 2018 School of Business and Computer Science  Classes for Project Management Professional (PMP)® Certification June – August 2016 School of Business and Computer Science  Certified Associate in Project Management - Intermediate Module (Certification obtained: 24th February 2018/ Certification expires: 24th February 2023) Feb 2014 – July 2015 School of Business and Computer Science  University of Sunderland BA (Hons) Business Management 2012  School of Business and Computer Science, Champ Fleurs ABE Graduate Diploma (Level 6) BSc Business Management 2|Page 2011  University of the West Indies Open Campus Events Management 1 2007 – 2010 School of Business and Computer Science, Champ Fleurs  ABE Diploma 2 BSc Business Management  ABE Diploma 1 BSc Business Management  ABE Certificate BSc Business Management SKILLS    Moderate knowledge of Microsoft Office programs (Word, Excel, PowerPoint, Outlook) Experience with Adobe Illustrator CS4 & 5, Objectway Financial Software eXmius Ability to work with several operating systems, including Windows and Mac OSX VOLUNTEER ACTIVITIES    Was a member of various event-planning committees with Guardian Group (Christmas, fundraisers, team-building). Assisted in the development of underprivileged children within the community of New Delhi, India. Worked with Washington Animal Rescue League as a volunteer in Washington, DC. 3|Page