Takuto G. Kitamura
skype: takuto.kitamura
email:-mobile number: -
Address:
2nd Floor Dr 1 Mana Segunda Apts.
Ibaboa, Cordova
Cebu 6017
Philippines
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Employment History
Theragun INC
Technical Support/ Customer Service Representative
California, United States
January 2019 - October 2020
- Resolves product or service problems of customers.
- Recommends potential products or services to customers.
- Troubleshoot Massage Guns.
- Help customers work systematically through technical problems and help them understand the
features and benefits of new products.
- Follows pre-defined (as trained) support procedures and policies.
- Processing shipping and replacements internationally.
Carfidant
Marketing Assistant
New York, United States
May 2018 – April 2019
- Check and record the information for each item such as the ranking, prime member price, and
reviews through Amazon.com daily.
- Check and delete negative feedbacks for each item through Amazon Seller Central.
- Fulfilling Amazon FBA’s order and sending email to recipients.
- Managing Amazon campaigns, adding keywords for each ad groups.
- Assist with basic web coding for their website.
Primechoice Autoparts
Customer Support Specialist / Part-time
Alexandria Bay, NY
May 2015 – May 2018
-Provide customer support for their online stores on both Amazon, eBay and their own website.
-Processing orders through Phone and Email
-Create an Account for new Customers'
-Update customer on the status of their order
-Assist in warranty and shipping claims for their orders arrived damaged due to shipping
-All other customer service inquiries.
Nearlyweds.com
Technical Support/VA
August 2015 - October 2016
- Works with in-house Art Directors and design team to produce marketing collateral of visual
impact and within brand guidelines.
-Manages the development and launch of projects, create and deliver marketing plans.
-Maintaining and enhancing Clients Website.
- Answer questions to customers via emails and calls
-Write articles for our FAQ’s page
QwestBPO / ROI solutions
Certain.com
Tier 2 Technical/Customer Service Representative
7th Floor, Unit 704 TGU Tower, Asia Town IT Park Lahug,
Cebu City, 6000
April 2013 - April 2015
-Works with in-house Art Directors and design team to produce marketing collateral of visual
impact and within brand guidelines.
-Manages the development and launch of projects, create and deliver marketing plans.
-Maintaining and enhancing Clients Website.
- Answer questions to customers via emails and calls
SupportSave Solutions Inc
Technical/Customer Service Representative
7th Floor, Robinson's Cybergate Cebu, Don Gil Garcia St,
Cebu City, 6000
January 2012 - March 2013
- Opens and maintains customer accounts.
- Resolves product or service problems of customers.
- Recommends potential products or services to customers.
- Troubleshoot HP Phones and Tablets.
- Help customers work systematically through technical problems and help them understand the
features and benefits of new products.
- Follows pre-defined (as trained) support procedures and policies.
- Supports a wide-variety of types for products such as: mobile hardware, payments, digital
media, etc.
- Accurately process and record call transactions using a computer and designated tracking
software.
- Work in a fast-changing, fast-paced workplace.
- Work with fellow agents to solve difficult customer issues.
- Effectively and judiciously escalate issues with clear communication.
- Process credit card billing statements.
Customer Service Representative
Qualfon Inc.
Skyrise 3 Bldg., Cebu IT Park, Apas,
Cebu City, 6000
April 2011 - December 2011
- Resolves product or service problems of customers.
- Recommends potential products or services to customers.
- Troubleshoot Tracfone and Net10 phones.
- Help customers work systematically through technical problems and help them understand the
features and benefits of new products.
- Follows pre-defined (as trained) support procedures and policies.
- Supports a wide-variety of types for products such as: mobile hardware, payments, digital
media, etc.
- Work in a fast-changing, fast-paced workplace.
- Work with fellow agents to solve difficult customer issues.
- Effectively and judiciously escalate issues with clear communication.
- Process credit card billing statements.
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Professional Profile
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Creative and highly organized
Capable of multi-tasking
Can work extended hourse
Can work under pressure
Motivated
Passion driven
Excellent communication skills
Team player
Patient
Knowledgeable in CSS, HTML, Javascript, and JQuery.
Knowledgeable in SEO, Wordpress, Shopify, Amazon Seller Central, and Google apps.
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Personal Information
Date of Birth
:
April 13, 1991
Place of Birth
:
Cebu City
Civil Status
:
Single
Citizenship
:
Filipino
Father's Name
:
Motoshi Kitamura
Mother's Name
:
Marilou Gonzales
Languages Spoken :
English, Filipino, Cebuano
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Educational Background
Tertiary
:
Negros Oriental State University
Dumaguete City
Year Achieved
Secondary
Year Graduated
Primary
4th year college Education
:
San Pedro Academy
Dumaguete City
2007
:
Dumaguete Missionary Baptist Academy
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Character References
Available upon request
