Takunda Gana

TAKUNDA GANA Virtual Administrative Assistant | E-commerce & Operations Support PROFESSIONAL SUMMARY Detail-oriented and reliable Virtual Administrative Assistant with 3+ years of experience providing administrative, billing, and customer support in fast-paced environments. Proven ability to manage invoices, vendor communication, and customer inquiries with accuracy and professionalism. Tech-savvy, adaptable, and experienced in fully remote roles supporting U.S.-based businesses. CORE SKILLS Administrative Support • Invoice Processing • Vendor Communication • Customer Email & Live Chat Support • Shopify Support • Canva & Basic Adobe Illustrator • MS Office & Google Workspace • Ticket-Based Workflows • Strong Written Communication PROFESSIONAL EXPERIENCE Small and Medium Enterprises Development Corporation (SMEDCO) Client Support Officer / Business Analyst | July 2023 – Present Provide administrative and customer support via email, chat, and voice. Maintain accurate digital records, invoices, and documentation. Coordinate follow-ups, track issues using ticket-style workflows, and support cross-departmental operations. Kurima Machinery and Technology Finance & Administration Assistant | Sept 2022 – June 2023 Processed invoices and bills, resolved supplier billing queries, supported customer communication, and assisted with data entry and system updates. Agricultural Partnerships Trust (APT) Finance & Administration Intern | June 2021 – Aug 2022 Supported data entry, invoice filing, report preparation, and administrative coordination. TECHNICAL SKILLS Shopify • Canva • Basic Adobe Illustrator • Email & Live Chat Systems • Microsoft Outlook, Excel, Word • Google Workspace REMOTE WORK READINESS Stable high-speed internet • Backup power solution • Dedicated home office • Comfortable working U.S. business hours EDUCATION Bachelor of Honours in Banking and Finance – Bindura University of Science Education (2023) LANGUAGES English (Professional) • Shona (Native) • Ndebele (Native) REFERENCES Available upon request