Takudzwa Mvere

Takudzwa Monica Mvere 15 Cavendish Drive, Avonlea, Harare | - |- Profile Accomplished Hospitality Manager with a strong track record of effectively overseeing various operational aspects, such as staff supervision, budget management, and maintenance. Proven leadership skills and keen attention to detail drive success in optimizing efficiency. Seeking a challenging role to showcase these talents in a dynamic environment. Experience CUSTOMER SERVICE AGENT | HELP MY TEAM| SEPTEMBER 2023- FEBRUARY 2024 · Responded to incoming calls promptly and professionally · Directed callers to appropriate departments with efficiency · Recorded concise messages for insurance agents · Provided assistance to clients with inquiries about website navigation and payment processing HOUSE MANAGER |BORROWDALE BROOKE | DECEMBER 2022- AUGUST 2023 · Supervised and coordinated all household staff activities, including scheduling, training, and conducting performance evaluations · Managed household budgets and expenses, ensuring accurate and up-to-date financial records · Implemented and maintained organization systems for household inventory, supplies, and equipment · Collaborated with vendors and contractors to arrange and oversee maintenance and repairs for the property SHIFT MANAGER| THE CAFE| JANUARY 2022- NOVEMBER 2023 · Negotiated procurement arrangements with suppliers for food, beverage, and other supplies · Oversaw personnel management duties, including payroll, conflict resolution, disciplinary actions, and occupational safety and health measures · Handled administrative tasks such as bookkeeping and variance reports · Addressed maintenance needs to ensure a clean and functional environment ASSISTANT SHOP MANAGER |BUFFALO CREEK SPUR | FEBRUARY 2020- MAY 2021 · · · · · Managed customer service operations to ensure a high level of guest satisfaction Recruited and trained staff members to maintain a skilled and efficient team Oversaw procurement and stock control to optimize inventory levels and reduce costs Implemented food and beverage quality control measures to uphold standards Ensured compliance with safety regulations to maintain a safe working environment SHIFT MANAGER | LUSH RESTAURANT/NEWSCAFE/ SIMPLY ASIA| DECEMBER 2015- NOVEMBER 2020 · · · · · Supervised restaurant staff by assigning duties and monitoring their performance Controlled inventory levels and placed orders for food supplies when needed Enforced compliance with safety regulations and standard operating procedures Managed maintenance requirements and cultivated relationships with suppliers Addressed patrons' inquiries and issues professionally and promptly PBX SWITCHBOARD OPERATOR|OCEAN REEF CLUB | DECEMBER 2011- MAY 2012 · Manage inbound and outbound calls effectively, delivering timely and professional assistance Create daily departmental lineup for front of house operations Inform guests and members promptly about incoming faxes Provide comprehensive information on club facilities, activities, and events to optimize guest experience Collaborate with front office, concierge, and bell stand teams as needed Education DIPLOMA IN HOSPITALITY MANAGEMENT | NOVEMBER 2012| SWISS HOTEL SCHOOL, SOUTH AFRICA Skills & Abilities · Proficient with POS systems · Excellent interpersonal and communication skills · Experienced in most restaurant positions · Poised under pressure Activities and Interests Exploring different lands, getting lost in a good book, feeling the music References 1. Rudy Makoni Vinal investments t/a Newcafe & Simply Asia Operations Manager Tel: - Email:-2. Gashirai Mwashita Restaurant manager Lush & Buffalo Creek Spur Tel: - Email:-3. Edgar Almanzar President Help My Team Tel: - Page 2