Takudzwa Mupaya

Hey there! My name is Takudzwa.

I’m a customer support wizard who lives for turning frustrated users into raving fans.

For 3+ years, I’ve thrived in fast-paced remote roles like solving 30+ fintech puzzles daily at Yellow Card Financial and slashing resolution time by 20%.

My superpower? Mixing psychology smarts with tech agility. I calm storms, crack complex tickets, and geek out over streamlining workflows.

I’m obsessed with making support feel human!

When I’m not rescuing customers, you’ll find me mastering time zones (ET aligned!), collaborating across continents, or brainstorming how to make SaaS tools delight people. 

Let’s connect if you love empathy-driven tech as much as I do!