Taiwo Oluwagbemi

TAIWO OLUWAGBEMI VIRTUAL ASSISTANT | CUSTOMER SERVICE SPECIALIST-| Lagos State, Nigeria | - linkedin.com/in/taiwo-oluwagbemi My Portfolio SUMMARY Detail-oriented Virtual Assistant with over three years of experience supporting sales teams, managing CRM systems, and enhancing client relationships. Skilled in document management, lead organization, and handling high-volume customer interactions across multiple channels (email, live chat, and phone). Adept at streamlining administrative tasks, ensuring document accuracy, and maintaining structured file management. Passionate about optimizing sales workflows and delivering high-quality customer support to drive business success. CORE COMPETENCIES ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ CRM & Lead Management Sales & Customer Support Email & Live Chat Communication Document & File Organization Administrative Support Problem-Solving & Issue Resolution Process Optimization & Workflow Automation Data Entry & Market Research Multitasking & Time Management High-Touch Client Experience PROFESSIONAL EXPERIENCE Virtual Assistant | Sales Support Specialist Sellitfy – Remote February 2024 – February 2025 Start-Up Agency specializing in SaaS marketing & sales – Digital Smart Card ("My Smart Card") ●​ Managed and updated leads in the CRM, ensuring accurate tracking of sales interactions. ●​ Organized essential sales documents and maintained structured file systems. ●​ Served as the primary client contact, handling live chat and email inquiries with professionalism. ●​ Assisted in processing billing inquiries, subscriptions, refunds, and cancellations. ●​ Coordinated with internal teams to ensure clients received timely updates. ●​ Conducted research to optimize sales outreach and client engagement strategies. Customer Service/ Sales Agent (Remote freelance Contractor) ASAP Tickets—-Denver, USA February 2024–August 2024 ●​ ●​ ●​ ●​ Managed inbound and outbound client interactions, handling over 20 consultations monthly. Provided personalized travel solutions, achieving a 95% conversion rate in bookings. Maintained detailed records in CRM systems to enhance customer tracking and follow-ups. Ensured document accuracy, reducing errors and improving client satisfaction. Customer Service Representative Mastermind Integrated Concept, Lagos,Nigeria August 2021 – January 2024 ●​ ●​ ●​ ●​ Handled 45-50 customer inquiries daily via calls, emails, and live chat. Assisted with CRM workflows, improving sales and marketing strategies. Resolved customer complaints efficiently, reducing escalations by 30%. Provided administrative support, including documentation and data entry. EDUCATION Bachelor of Science, Microbiology University of Ilorin, Kwara State, Nigeria TRAINING AND CERTIFICATIONS ● Basic General Virtual Assistant Skill- Wing Assistant ● Diploma in Customer Service - Alison ● Must-Have Skills For Virtual Assistant - Udemy ● Data Entry Masterclass - Udemy ● Professional Diploma In CRM Platforms Management-Udemy