Taiwo Olabode Paul

As a Customer Support Specialist wit experiences in divers industry. Over the years I orchestrated seamless customer support across phone, email, and live chat in a fully distributed environment, maintaining 100% adherence to rigorous departmental SLAs (Service Level Agreements) and response-time targets.

I have developed and exercise the ability to take an irate or frustrated customer and turn them into a brand advocate through active listening and professional composure.

Delivered top-tier omnichannel support while consistently hitting aggressive response-time goals in a remote, fast-paced setting.