Taiwo Esther Ajayi

AJAYI TAIWO ESTHER Osun, Nigeria • - •-• LinkedIn • Portfolio CUSTOMER SERVICE REPRESENTATIVE Enthusiastic and friendly Customer Support Representative with a passion for helping people and solving problems. I thrive on making customers feel heard and valued while ensuring their issues are resolved quickly and smoothly. Always eager to learn and grow, I’m committed to delivering great service and keeping customers happy. - SKILLS ●​ Exceptional Customer Engagement – Skilled in building rapport, actively listening, and ensuring every customer feels valued and understood. ●​ Effective Problem Resolution – Adept at analyzing issues, thinking critically, and providing timely, customer-centric solutions. ●​ Technical Proficiency – Quick to learn and adapt to CRM systems, ticketing platforms, and other support tools to streamline customer interactions ●​ Team Collaboration & Independence – Works effectively within a team while also taking initiative and ownership of tasks independently. - EXPERIENCE MadeByJava ( Customer Service Representative) ​ ​ 01/2024 -05/2024 ●​ Engaged with customers via dms, ensuring a 99% satisfaction rate through clear and friendly communication. ●​ Demonstrated empathy and patience in resolving complex issues, fostering long-term customer loyalty ●​ Identified customer pain points and provided tailored solutions, resulting in a higher retention rate. EDUCATION OBAFEMI AWOLOWO UNIVERSITY, Ife ,Nigeria​ Nursing Science CERTIFICATIONS & OTHER ●​ VSavvy Academy(Customer Service) November 2023