Taiwo Elizabeth Fasugbe

Taiwo Fasugbe is a dynamic and results-driven professional with extensive experience in

dispute resolution, and client advisory services within the fintech industry. With a strong focus

on customer satisfaction and operational efficiency, Taiwo Fasugbe has consistently delivered

exceptional results in various leadership roles.

As a Dispute Analyst and a Training Administrator at OPay, Taiwo Fasugbe plays a

pivotal role in managing and resolving complex customer disputes, collaborating with

cross-functional teams to ensure timely and effective solutions. With a deep understanding of

product and service intricacies, Taiwo Fasugbe is adept at providing clear and conclusive

resolutions to POS-related merchant issues and other customer concerns.

In addition to dispute resolution, Taiwo Fasugbe has a proven track record in corporate

training, having led initiatives that enhanced company productivity by equipping customer

service representatives with essential skills and knowledge. This role highlighted Taiwo

Fasugbe ability to develop and implement training curricula, manage resources efficiently, and

drive continuous improvement across the organization.

Taiwo Fasugbe holds a Bachelor's degree in Actuarial Science from the University of Lagos

and is currently pursuing a Master’s degree in Operations Research.

Known for strong analytical skills, critical thinking, and a proactive approach to

problem-solving, Taiwo Fasugbe is committed to contributing to organizational success and

fostering a culture of continuous learning and growth.