Taiwo Ardrey

 TAIWO ARDREY - MANAGEMENT - ADMINISTRATIVE - CUSTOMER SERVICE - DATA ENTRY CAREER OVERVIEW: Throughout my career, I have demonstrated exceptional skills in the areas of customer service and administration across diverse industries. I exhibited exceptional leadership skills and effectively managed and trained teams in catering, hospitality and corporate events. In healthcare, I adeptly managed patient data with accuracy, confidentiality, generated insightful reports and consistently delivered high-quality results in a wide range of administrative duties. Furthermore, I successfully launched and managed a growing metaphysical boutique, implementing strategic business plans, cultivating vendor relationships, and utilizing innovative marketing strategies to drive sales and foster extensive consumer engagement. PROFESSIONAL EXPERIENCE LIGHT BEARER SACRED BOUTIQUE - JERSEY CITY, NJ 05/21 - Present Owner/Founder Launched and managing an online boutique that caters to a diverse clientele, offering a wide range of metaphysical products and services Created and implemented a comprehensive and strategic business plan Cultivates strong vendor relationships to secure a steady flow of high-quality metaphysical products Provides personalized spiritual consultations and recommendations to customers Utilizes social media platforms, email marketing, and other promotional channels to drive sales Produces marketing materials utilizing Canva and Mailchimp for effective promotional campaigns Manages packaging and shipping processes for timely delivery of merchandise to customers DOORDASH for WORK - NEW YORK, NY 09/19 - 05/21 Supervisor Interviewed and evaluated candidates for new hires Recruited, trained, and managed catering captains Supported onboarding process for catering coordinators Managed Front Desk Duties Performed field audits Provided online training and management for cohorts Managed merchant outreach and internal support matters Conducted performance reviews Planned and curated staff events Oversaw company inventory management Supported the organization of food donations to local pantries Managed dispatch operations for Doordash and Caviar couriers, facilitating customer deliveries Authored and designed company newsletters CATER 2 ME - NEW YORK, NY 12/15 - 08/19 External Operations Supervisor Supervised Catering Coordinators. Recruited, scheduled, and trained Coordinators for organizing and presenting corporate lunches, dinners, special events, and happy hours Managed payroll by logging, adjusting, and submitting timestamps Managed all administrative tasks for Coordinators Provided assistance to HR in onboarding Catering Coordinators Conducted client check-ins to ensure Coordinators meet and exceed expectations. Supported the Operations team in event staffing Implemented updated standards and protocols for Coordinators Managed and provided on-site staffing for large-scale client special events with 600+ attendees Facilitated meetings and training sessions for Coordinators Managed staffing of Coordinators for a range of VIP clients, (Spotify, Uber, Dropbox, WeWork) TRIBECA ROOFTOP - NEW YORK, NY 04/13 - 01/15 Catering Server/Captain Monitored and promptly addressed guest needs and requests Received and delivered food and drink orders promptly Provided detailed explanations of menu items and food ingredients Ensured cleanliness of tableware and equipment Cleared and prepared tables for the upcoming meal Supervised the Catering team to ensure timely and organized service of food orders Provided training to new hires on company protocols and food presentation techniques ATU - NEW YORK, NY 07/08 - 03/13 Sales Associate/Beautician Acted as a leading consultant for natural hair care and fragrance development Acquired new clients by conducting promotional activities and demonstrations Managed and styled natural hair for clients Developed and marketed a diverse range of natural fragrances for sale NYU MEDICAL CENTER – NEW YORK, NY 04/05 - 03/07 Medical Receptionist Updated and validated patient demographic and insurance data Managed medical records, insurance forms, and various correspondence Scheduled medical screenings and follow-up appointments for patients Generated status reports on unresolved insurance and patient-related issues Ensured strict confidentiality and privacy of all doctor-patient information Managed diverse administrative tasks, including answering phone calls, record maintenance, and general office management EDUCATION Barat College - Lake Forest, IL 1998 - 2001 Laguardia High School of Music & Art, 1994 - 1998 SKILLS SUMMARY: Microsoft Suite- (Word, Excel, PowerPoint) Paycor- (Payroll and HR management) Asana- (Project management and task tracking) Slack- (Team collaboration and communication) API Integration- (Data exchange between software systems) LiveOps- (Call center operations and customer support) IDX- (Internet Data Exchange Systems) Canva- (Graphic design and visual content creation) Mailchimp- (Email marketing and promotional campaign management) VIP client liaison for renowned companies- (Spotify, Uber, Dropbox, Google, WeWork.)