Taiwo Abimbola Folakemi

ABIMBOLA FOLAKEMI TAIWO Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Contact Work History Address Lagos State 2020 Current CUSTOMER SUPPORT OFFICER - SERVICE ADVISOR Phone- DOB January 5th, 1996 E-mail-om Skills Good interpersonal skills Polite in mannerism Confident and professional Team player Excellent Excellent Excellent Well groomed Excellent Data reconciliation reporting Excellent Bamisoro Global World, Lagos  Established and monitored customer service standards by employing recognized and comprehensive benchmarks.  Built strong relationships with field operations team to support business development opportunities and improve service.  Develop a rapport with customers.  Answer customer inquiries via phone, email, and in-person.  Create and maintain report about customer interactions.  Make recommendation to management to improve customer experience. First City Monument Bank, FCMB, Lagos State  Assisted in completing customer documentation and help to locate relationship managers if required.  Managed the waiting time by employing empathic interaction with the customers while liaising with staff to ensure reduced wait time.  Provided update on reasons for delay and ensure resolution.  Effectively guided customers in the use of the bank's alternate channels to enhance its usage.  Meet and greet persons entering the bank and directs them appropriately. Customer Inquiry Management (CIM)  Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team. Excellent Sales expertise Excellent Receiving support Excellent - Personal Assistant 2015 - 2016 Field Worker Till counting Excellent Account management Excellent Strategic sales knowledge Excellent Staff education and training Excellent Complaint resolution ADRON HOMES AND PROPERTIES, Dugbe, Oyo  Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.  Responded to emails and other correspondence to facilitate communication and enhance business processes.  Oversaw personal and professional calendars and coordinated appointments for future events.  Handled request and queries appropriately.  Acted as the point of contact with the COO and clients.  Managed diary and scheduled meetings and appointment.  Screened and directed phone calls. NATIONAL HOTICULTURAL RESEARCH INSTITUTE OF NIGERIA, Oyo  Sprayed fertilizer or pesticide solutions to control insects, fungus and weed growth.  Used machetes and pruning shears to trim tops and limb tips from trees to control growth, increase limb health and improve overall shape.  Used grease guns and oil cans to lubricate and adjust farm equipment.  Watered plants during growing seasons and closely monitored crops for growth progress or issues.  Replaced animal's hay and water regularly while watching animals for changes in behavior or demeanor.  Planted vegetables using hand tools.  Applied fertilizers and weeding.  Harvested crops. Excellent Education 2011 - 2015 Bachelor of Science: Biology Education Ekiti State University 2005 - 2011 SSCE Beechford International School 2000 - 2005 First School Leaving Certificate Clarion Nur/Pry School – Idi Osan Ibadan