Taikirsten Johnson

Tai’kirsten Johnson 803 S 13TH Street Newark ,NJ, 07108, --Objective Seeking a position as a Customer Service Specialist where I can utilize my knowledge and experience in reputed organization. Experience Altice Customer Support Agent, 04/2020-Present Contacted customers concerning scheduled service calls. Managed dispatch duties as a substitute. Determined service outages and maintained customer information. Acquired and maintained up-to-date client product knowledge. Provided information to various clients on services and enhancements. Assigned to receive, transmit, route, and relay service call information to transmit directly to the service technician. SWS EQUIPMENT INC Customer Service Representative, 12/2017-04/2020 Used computer terminal to access customer information and conveyed necessary information to customers. Answered customer questions and provided accurate billing information. Communicate effectively on the radio and over the telephone with customers and co-workers. Promptly resolved customer problems and complaints. Education B.A Of History, 12/13/2015 Benedict College Columbia, SC GPA 3.5 SKILLS Remarkable experience in providing excellent customer service Expert in recording customer information and inquiries Skilled in processing all aspects of Personal Lines business Proficient with MS Office software (Outlook, Word, Excel) Strong diplomacy and teamwork skills Excellent oral communication and problem solving skills Ability to work independently and resolve site issues Remarkable ability to listen and respond effectively to repetitive questions