Tahpenes Lowe
Objective
To be gainfully employed while attaining new experiences and knowledge.
Skills & Abilities
Communication Skills – Good written and verbal presentation.
Interpersonal Skills – Able to deal and get along well with co-workers and others.
Reliable – Excellent attendance record and trusted to deliver for any task.
Hardworking – Dedicated to going an extra mile to get the job done.
Customer Service – Accustom to handling people on a daily basis, both children and adults.
Language Skills – Fluent in English and Spanish. Able to follow French commands.
Computer Skills – Proficient in Microsoft Word, Excel, etc.
Experience
Blue Diamond Hotels & Resort - Panama
Jan/2017 - Present
Business Analyst
Analyse and provide monthly reports of all Online Marketing Campaigns.
Analyse survey responses.
Analyse TripAdvisor comments.
Identify trends and determine strategies to improve online presence.
Schedule marketing campaigns using MailChimp.
In charge of translating all documents (SP-EN).
Assist in providing content for Seasonal Newsletter.
Provide proofreading and translation services for marketing content.
Blue Diamond Hotels & Resort - Panama
May/2015 – Jan/2017
Guest Service & Community Director
Follow up on customer requests prior arrival.
Respond to customer claims.
Respond to comments and reviews on social media networks.
Manage difficult situations with guests during their holiday that cannot be handled on property.
In charge of proofreading and translating all documents to the English.
Responsible for keeping up with marketing through photos of the resort on social networks.
Punta Cana Princess All Suites Resort & Spa – Dominican Republic
Nov/2014 – Mar/2015
Guest Service & Community Manager
Follow up on customer requests prior arrival.
Respond to customer claims.
Respond to comments and reviews on social networks including TripAdvisor.
Manage difficult situations with guests during their holiday.
In charge of translating all documents to the English.
Royalton Punta Cana & Memories Splash – Dominican Republic
Nov/2013 – Sept/2014
VIP Concierge
Performed check-in and check-out procedures on a daily basis in English, Spanish and French.
Prepared future arrivals.
Provided assistance and general information to guest’s inquiries.
Arranged for guests to dine at the A’ La Carte Restaurants.
Organized birthday and anniversary celebrations.
Arranged transportation when needed.
Achievements
Formed part of the opening team.
Nominated ‘Employee of the Month’ for my department.
English Language Institute – Dominican Republic
Jan/2013 – Nov/2013
ESL Teacher
Teach English to children and young adults between the ages of 4-18 yrs. Old.
Report to superiors and parents on student’s progress.
English Language Institute – Dminican Republic
Aug/2010 – May/2012
ESL Teacher
Teach English to children and young adults between the ages of 4-18 yrs. old
Report to superiors and parents on student’s progress.
Achievements
Successfully organized, coordinated and supervised the 1st Book Fair at the institute.
Managed volunteers and employees, 8-12 per day for 2 weeks.
Awarded ‘Employee of the Month’ on two occasions.
Synergies Strategic Services – Dominican Republic
2009 - 2010
Customer Service Representative
Provided assistance to customers of Match.com.
Upsold packages to customers.
Performed retention calls.
Education
McMaster University centre for continuing education – online
Accounting Degree
ADEN Business School – Panama – MBA 2017
Completed MBA with a focus in Strategic Management
Universidad Dominicana O&M – Dominican Republic – Bachelors 2013
Bachelors in Hotel Administration & Tourist Enterprises
Colegio duarte – Dominican Republic– High School diploma 2008
Edwin Allen High School – Jamaica
Marjorie Basden High School – Turks & Caicos Isl.
Additional studies
Hospiten – Dominican Republic – First Aid Certificate 2012
Caribe Club Princess Beach Resort & Spa – Dominican Republic – Quality Control Certificate 2012
Dominican Red Cross – Dominican Republic – First Aid Certificate 2012
English language institute– Dominican Republic – Teachers training Program certificate 2010
Berlitz – Dominican Republic – french course 2007
Internship
Caribe Club Princess Beach Resort & Spa – Dominican Republic
June/2012 – Dec/2012
Receptionist/Guest Services
Performed check-in and check-out procedures on a daily basis in English, Spanish and French.
Prepared future arrivals for guests including VIP.
Provided assistance and general information to guest’s inquiries.
Arranged for guests to dine at the A’ La Carte Restaurants.
Organized birthday and anniversary celebrations.
Arranged transportation when needed.
Achievements
Worked alongside management to respond to guest’s feedback on TripAdvisor for 5 months.
Assisted management in the response of customer claims for 4 months.
