Tahj Maitland

Tahj Maitland Profile Dynamic Customer Support Manager with 6 years of experience in Business G E N E R A L & O P E R AT I O N S M A N A G E R Administration and Project Management. Proven ability to thrive in fast-paced environments, leading project teams and implementing effective communication Details Portmore Jamaica -- strategies. Skilled in Microsoft Office, project management, and interpersonal communication. Adept at overseeing operations, leading teams, and utilizing data analysis to drive decision-making. Proficient in Microsoft Office, project management, and leadership. Seeking new opportunities in the project management field to contribute to organizational success. Customer Service Manager with a solid background in business administration and extensive experience in customer service and operations management. Skilled in leadership, project management, and Skills customer service. Eager to take on new challenges in the role of Operations Manager Ability to Work in a Team to drive operational excellence and customer satisfaction. Energetic Trainee Engineer with a background in Structural engineering and a strong foundation in Microsoft Communication Skills Operations Project Management Communication Leadership Office and engineering software. Proven ability to solve complex problems and deliver exceptional customer support. Eager to bring my expertise to a new team and drive customer satisfaction and retention. Employment History Customer Support Manager, The National Water Company, Kingston NOVEMBER 2015 — PRESENT • Collaborated with cross-functional teams to identify and resolve customer Microsoft Office Customer Service service issues. • Created a customer feedback system that allowed for quick and accurate analysis of customer sentiment. Engineering Software Public Speaking • Design and implement onboarding programs that help new hires integrate smoothly into the company culture • Manage the full recruitment cycle, from job postings to interviewing and onboarding, ensuring a positive candidate experience Languages English Spanish • Develop and maintain employee records, ensuring all information is accurate and up-to-date • Coordinate and facilitate training programs to support continuous learning and development Creole • Assist in the creation and implementation of HR policies and procedures Structural Engineer Assistant, Rural Water Supplies, Kingston J U LY 2 0 1 5 — J A N U A R Y 2 0 1 6 During my tenure as a Structural Engineer Assistant at Rural Water Supplies, I was involved in supporting various projects and initiatives by conducting surveys, collecting data, and analyzing survey data. I also collaborated with team members to ensure accurate survey results. Craftsman, Round Square JUNE 2014 — SEPTEMBER 2014 During my tenure as a Craftsman at Round Square, I was responsible for assisting with various tasks such as unloading vehicles, sorting and placing materials on racks and shelves, and picking, packing, and processing orders for delivery or pickup. I also performed warehouse inventory controls and stock counting. Education Business administration certificate level 2 , Heart Trust NTA , Kingston MARCH 2015 — JUNE 2015 Project management certificate , HEART Trust NTA SEPTEMBER 2015 — DECEMBER 2015 GED, St. Jago High School SEPTEMBER 2009 — JUNE 2014 Graduated with 8 CXC subjects. Qualifications • 5+ years of experience in People Operations. • 3+ years of prior SaaS sales development experience. • Strong knowledge of HR processes and best practices. • Excellent communication and interpersonal skills. • Strong organizational and project management skills, particularly with tools like ClickUp, Asana, Notion. • 5+ years of experience in Project management. • Proficiency in managing social media advertising platforms (Facebook, Instagram, Twitter, LinkedIn, etc.). • 5+ years of successful digital advertising experience. • Expertise in Google Ads and Google Grants. • Strong understanding of KPI monitoring and performance optimization. • Familiarity with AI trends and digital marketing best practices. • Strong analytical skills with the ability to interpret data and provide actionable insights. • Proficiency with CRM software and sales tools. • SEO Strategist • 5+ years of sales experience within a software/technology, or construction/homebuilding company. • Proven experience utilizing Salesforce CRM, Groove, or similar SDR management software. Extra-curricular activities • Providing Quarterly Audit report of several different commercial Premises since 2016-current