Taher Patrawala

EXPERIENCE ☆ Customer Service Team Leader - Netizens Technology (2022 < PRESENT) (European process) • Promoted to team lead of customer service for displaying outstanding enthusiasm and dedication towards the work. • Maintaining Client Requirements. • Understanding of Customer Service Practices • Creating policies and procedures for their staff. Includes reviewing applications, conducting interviews, processing new hire paperwork, and providing on-the-job training or mentoring to new employees. • Handle Escalated customers and give a mutually acceptable resolution in both company and customer interest. (-- To secure a challenging position in a reputable organization to expand and utilize my knowledge, and skills. I wish to work in a Challenging environment that provides scope for learning, creativity and self-improvement. I prefer to do new things as it allows me to learn and improve myself. Brainstorming is what I like the most it keeps me active and mentally fit by accepting new challenges. I believe that until I am not satisfied with the results from the work done, I can't expect anyone else to be satisfied either! (P.S. - I don’t get satisfied easily) If I am given time to prepare then I would chose to do it in the best way possible. Bachelor in Mechanical Engineering – 7.97 CGPA (2020) Diploma in Mechanical Engineering – 8.6 CGPA (2017) ☆ Customer Service Executive - Netizens Technology (2021 < 2022) (European process) • Cancellation of customer subscriptions from various platforms upon contact. • Resolved customer service issues using company processes and policies and provided updates to customers. • Stepped up and handled the whole process all alone when the company was in need. • To handle the customers through various means like live chat, emails, ticketing system, calls etc. ☆ Sr. Return Specialist [Returns / Dispute Department] – Patron Management Pvt. Ltd. (2018 > 2021) (UK Process) •Investigate the items thoroughly which the customers wants to return via chat, phone or emails. •Arrange return of the goods unwanted or otherwise by communicating with warehouse’s and couriers. • Make Policies / Framework for the return department and conducting workshop to make an ethical working environment. • Recruit, train new hiring’s, ready them for the process/work. • Contact and communicate with multiple warehouses and courier companies for quotations and other international operations. • Giving resolutions to the customer disputes of PayPal, bank, credit cards and court. Needed to analyses the whole case and project the content/letter accordingly. • Handle escalated customers and give an acceptable resolution before passing to the manager • Perform managerial duties in the absence of the Return Manager. EXPERIENCE Top Soft Skills • Team Management • Client Relations • Diligent and organized • Ability to Work under Pressure • Organizational Skills • Excellent Communications (IELTS 7.0 Overall) • Content Writing Technical & •Non-Technical • Well versed in Email and chat communications. • Strong Work Ethics • Calm & Patience • Technologically Sound • Ability to adapt new thinks • Self-motivated & Self-driven to work. • Positive Attitude • Good written and verbal communication skills Top Hard Skills • Proficiency in Microsoft Office applications • Presentation • Attention to Details • 50-55 WPM typing speed • Persuasion • Hiring • Training • Logistics • Negotiating / Planning • Research • Data Presentation • Theorizing • Academic writing • Storytelling • Editing • Proposal Writing • Presentation Writing ☆ Customer Support Executive [Aftersales Team] – Patron Management Pvt. Ltd. (2017 > 2018) (UK Process) • Interact with customers who contact us for multiple queries like, Late Delivery, Damage item, Delivery Missed, Replacement, Compensation and etc. • Provide resolution to the customers in which it would make them happy and not burn a whole in company pocket. • Interact with Multiple warehouse spread across UK for stocks, delivery and replacement queries. • To make sure the customer is happy, and leaves a positive review. • To handle the customers through various means like live chat, emails, calls etc. ☆ Sr. Data Analyst - TransForm Solutions (P) Limited (2017 < 2017) • Data Mining. • Research • Data presentation • Resource management • Hand Multiple Projects Award & Recognition • Winner of multiple state level competitions. [First Prize] • Academic Research Paper Published with IJSART Volume 6 issue 3 under Paper ID IJSARTV6I336032 in March 2020. • Academic Research paper published in Multidisciplinary International Research Journal of Gujarat Technological University in Volume:3, Issue:1 (Jan-2021) • Certified Solid Works User, Certified CSWA (C 84D2Q7ZN6U) and CSWP (C QW4RFGZM6L) • Academic Research paper under review in Multidisciplinary International Research Journal of Gujarat Technological University. (Jan - 2022)