Taha

TAHA LOTIA Address: Wollert, VIC 3750 Phone:- Email:- OBJECTIVE To obtain a challenging position in forward looking companies that requires a highly motivated person to attain their objectives PROFILE I am an ambitious and career-oriented individual with over 8 years of experience in logistics and aviation industry in various capacities. I have a strong technical and problem solving skillset and have a history of adding value to the business. Among other skill sets, working towards continuous improvement is also an area where my expertise lies. EDUCATION Bachelor of Business February 2011 to December 2012 Swinburne University of Technology A Distinction Average has been achieved to date Key Study areas: Management Accounting, Financial Accounting, Economics, Commercial & Company Law CAT Qualified (Certified Accounting Technician U.K.) August 2007 to December 2008 College of Accounting and Management Sciences A Distinction Average was achieved throughout the course of study Key areas of study: Financial Accounting, Management Accounting, Taxation, Auditing, Commercial & Company Law CAREER SUMMARY Transport Works Logistics Coordinator Sep 20 to Present Toll Global Express Customer Manager Jan 19 to Sep 20 Toll Global Business Services Dispute Resolution Feb 17 to Jan 19 Toll Priority National Account Executive June 14 to Jan 17 Toll Transition Accounts Payable March 13 to May 14 Civil Aviation Authority Accounts Payable Jan 09 to Jan 11 EXPERIENCE Professional Experience Logistics Coordinator Transport Works September 2020 to Present Responsibilities Scheduling linehaul routes and manage incoming customer service enquiries via phone and email Handle customer and supplier issues as they arise to deliver high standards of customer service which includes but not limited to claims for lost or damaged freight, service interruption mitigation and communication, non-contracted logistics solutions Complete supplier invoice validation and customer invoice costing Handle necessary operational SOP management and maintain, update, and create as required for each customer/supplier Credit creation and recording to be passed to Accounts Receivables/Payable Rate file management - review carrier changes and provide analysis and review against sell rate cards Provide quotes for ad hoc work and booking returns as required Assisting in the preparation of Monthly KPI reports for customers Achievements Actively worked towards retention of major customer accounts using customer relationship management skills Improved customer service enquiry resolution lead time from over 4 days to within 2 days using proactive approaches Customer Manager Toll Global Express January 2019 to September 2020 Responsibilities Liaising closely with operational line managers and key contacts in different States and Territories with respect to freight movements Develop and maintain reports that tracks performance KPI’s and drivers Ensuring all national fleets are trained with customer requirements as and when required Negotiating contracts and seeking new business opportunities Conduct monthly audit to ensure to ensure all States & Territories are complying with relevant policies and procedures applicable to the key account and submit relevant documentation as required. Look for opportunities to streamline processes and activities to maximise business unit efficiencies Maintain and update relevant databases to ensure accuracy of information Preparation and uploading of transport & storage invoices on customer portal Achievements Managed ad hoc stock reconciliation project for major customers from inception to completion Successful management of multiple accounts providing annual revenue over $1 million Actively supporting the overall business in their global transition for offshoring finance through processing and clearing backlog of transport related claims which have caused significant decline in revenue levels for the parcel business Active member of the Occupational Health and Safety Committee in the capacity of Mental Health First Aider Dispute Resolution Toll Global Business Services February 2017 to January 2019 Responsibilities Investigating and resolving disputes through high quality case management and preparing mediation briefs Liaising with key stakeholders by highlighting recurring issues and proposing alternate solutions through cause and effect analysis Analyse credit reports provided by stakeholders to assess the nature of claims made and provide conclusive decisions on the acceptance and/or rejection of each claim made Reviewing and approving credits up to $500 Assisting other team members as required and proposing best resolution remedies Responding to account enquiries by phone or email in a prompt time frame Working on ad hoc projects as required Achievements Leading and Assisting in continuous improvement projects for identifying revenue leakages Actively participated in achieving to reduce query response time from 7 days to 2 days to meet contracted lead time Active member of the Occupational Health and Safety Committee in the capacity of a Fire Evacuation Warden National Account Executive Toll Priority June 2014 to January 2017 Responsibilities Preparing and presenting weekly and monthly KPI reports Liaising with state managers and operational managers for service failures and improvements Providing quotations for adhoc work and negotiating contractual requirements Preparing and updating rate cards Preparing and presenting power point presentations for client service meetings Dealing with service escalation queries by actioning them with relevant and timely responses Preparing and presenting LOS (Level of Service) report Working on other ad hoc projects as required Achievements Assisted the projects team in identifying network issues along with providing analytical data to identify trends for failures to provide a better network solution for customers Improved level of service reporting by identifying inconsistencies which led to an overall increase in the company’s reported KPI performance by 17% Assisted in the planning, testing and implementation of a real time service delivery platform as part of continuous improvement project Accounts Payable Toll Transition March 2013 to May 2014 Responsibilities Processing invoices for daily payments and uploading daily EFT and manual payments onto UniBis Performing daily payment runs Preparing and presenting daily payments report to be presented to management Maintaining relevant spreadsheets to keep track of payments being made Estimating and providing daily cash flow figures to the treasury department Reconciling monthly bank and petty cash books Dealing with payment queries by actioning them with timely and appropriate responses Achievements Exceptional data entry skills through processing over 100 invoices in a day Assisted in stimulating the payment cycle by reducing it to 30 days from 45 days Stimulated the process of making refunds to customers by developing alternative ways of estimating storage charges to avoid overcharging customers for their storage Given recognition for the hard work and determination shown in the performance of routine tasks Accounts Payable Civil Aviation Authority January 2009 to January 2011 Responsibilities Dealing with supplier and personal payments by scrutinizing invoices received and preparing payment vouchers Preparing cheques and reconciling monthly supplier payments Maintaining and reconciling general ledger and monthly accounts Assisting in the preparation of financial year end company accounts Providing assistance in preparation of GST returns to be presented to tax authorities Reconciling employee expenses and assisting the payroll department in running employee monthly payment runs Vetting of files provided for procurement of spares by the supply depot Achievements Assisted in the implementation of the ERP system in the payables department of Civil Aviation Authority Training new recruits by making them familiar with standard procedures of work and monitoring their performance and generating progress reports which were presented to concerned personnel Given recognition by bonus for the hard work and determination shown in the performance of routine tasks SKILLS Non-Technical Skills Analytical & problem solving capabilities – Experienced working with large data sets - data extraction, management & reporting Excellent communication, presentation & interpersonal skills Outstanding Internal and external stakeholder management skills Brilliant time Management and Multitasking abilities with attention to detail and accuracy Technical Skills Proficiency in MS Office (Excel, Word, PowerPoint, etc.) – Advanced ERPS (Enterprise Resource Planning Systems) – Oracle & Unibis Freight Management Systems (PMS & FIMS) Quick learner with a natural aptitude for IT systems Personal attributes Ethical, committed and dedicated Empathetic and friendly Keen learner and flexible to change Focused on continuous improvements Team player and can work autonomously with minimal supervision PROFESSIONAL MEMBERSHIPS Affiliate member of the Association of Chartered Certified Accountants - (ACCA U.K.) INTERESTS Cricket, Snooker, Swimming, Theatre, Health and Fitness, Social Networking with friends REFEREES Furbished upon request