TAFADZWA MURIRITIRWA
87 Hilton Drive, Moncton, New Brunswick, E1G 1P2
+1 - |-LinkedIn: Tafadzwa Muriritirwa | Portfolio : Web Design Portfolio
PROFESSIONAL SUMMARY
Results-driven professional with 5+ years of experience in customer service, business development
in the IT industry. Proven ability to bridge technical expertise with business needs, delivering value
to clients and stakeholders. Skilled in project management, risk assessment, and customer
relationship management, with a strong foundation in IT business analytics and web development.
Currently pursuing a post-graduate program in IT Business & Advanced Analytics at NBCC to further
enhance data-driven decision-making skills.
EDUCATION
New Brunswick Community College – Moncton, Canada
January 2025 – Present
Post-Graduate Diploma: IT Business & Advanced Analytics
•
Focus on data-driven decision-making, business intelligence, and advanced analytics tools.
Liaoning University of Technology – Liaoning, China
September 2014 – July 2018
Bachelor’s Degree: Computer Science & Technology
•
Relevant coursework: Web Development, Cybersecurity, Project Management, Android
Watershed College – Harare, Zimbabwe
February 2008 – November 2013
Cambridge IGCSE (International General Certificate of Secondary Education)
•
Outward Bound Zimbabwe Leadership Certificate.
•
Acquired International Computer Drivers License(ICDL) certification competence in
Microsoft Tools etc.
WORK EXPERIENCE
Volunteer – Shelter Movers New Brunswick, Moncton
February 2025 - Present
• Provide safe, efficient, and compassionate service to clients during moves, ensuring high
satisfaction.
• Collaborate with a team to coordinate logistics and meet client needs under time
constraints.
Enterprise Solution Technical Manager
September 2019 – December 2024
•
Business Development: Identified client needs, proposed tailored ICT solutions, and
negotiated contracts, resulting in increased customer satisfaction and repeat business.
• Project Management: Developed and executed project plans, ensuring timely delivery of IT
solutions and seamless implementation.
• Customer Relationship Management: Provided pre-sales and post-sales support, resolving
technical and non-technical issues to maintain strong client relationships.
• Risk Management: Conducted risk assessments to ensure order deliverability and mitigate
supply chain disruptions for clients.
• Team Leadership: Mentored new employees, fostering a collaborative and productive work
environment.
Web Developer
February 2017 – December 2017
•
Designed and developed a responsive company website using HTML, CSS, and JavaScript,
increasing user engagement by 30%.
•
Integrated third-party APIs to enhance website functionality and user experience.
English Teacher Volunteer
December 2016 – February 2017
•
Taught English to 20+ students (ages 5–30) in China, improving their language proficiency
through interactive lessons and activities.
TECHNICAL SKILLS & KEY STRENGTHS
Web Development: HTML, CSS, JavaScript, Responsive Design
Project Management Tools: Agile, Scrum
Data Analysis: Excel, Python (in progress to Advance level ) Power BI (in progress)
IT Troubleshooting: Networking (LAN/WAN) & Cloud, Hardware/Software Support
CRM Tools: Understanding of CRM such similar to Salesforce
Microsoft Tools: 10+ years expertise in MS tools (Outlook, PowerPoint, Excel ,Word)
Advancing skills in Microsoft 365 (SharePoint)
Languages: English (Fluent), Mandarin (Conversational)
Customer-Centric Approach: Proven ability to build and maintain strong client relationships.
Adaptability: Thrives in dynamic environments, quick learning and applying new skills especially
using previous work & education experience.
Problem-Solving: Adept at identifying challenges and implementing effective solutions.
Collaboration: Works well in teams, fostering a culture of respect and shared success. Always ready
to put in extra effort to ensure team success.
