Tabrez Alam

Service Delivery Lead with 14 years of experience. With successful track record in managing SLAs, driving customer satisfaction, and leading cross-functional teams with considerable knowledge in effectively managing Apple device management. Vast and varied experience in End User Computing (EUC). Skilled in client relationship management, customer satisfaction, team leadership, JAMf, Mac troubleshooting, application packaging, deployments etc. Known as a strong communicator, stakeholder manager; with exceptional communication and problem- solving skills. Often exceeding client expectations and driving operational excellence. Results-oriented and dynamic leader with proven track record of successfully leading and managing high-performing teams. Delivering projects on time while exceeding quality standards. Strong leadership skills, fostering a collaborative and productive work environment. Excellent and interpersonal abilities, adept at building relationships and motivating team members to achieve their fullest potential.