Tabitha Ndiho-| -
www.linkedin.com/in/tabitha-ndiho
SUMMARY
Seasoned administrator with 7 years of experience in customer service, adept at managing client inquiries,
complaints, and communications across multiple platforms. Proven track record in office administration,
relationship management, and ensuring high customer satisfaction levels. Seeking a Customer Support
Representative role to leverage strong problem-solving and client-facing skills.
WORK EXPERIENCE
Maxhygiene Solutions Limited
Remote Administrator
Jan 2018 - Jan 2020
• Facilitated prompt and effective client communication by routing inquiries to appropriate personnel,
upholding customer service excellence.
• Organized vehicle fleet logistics and managed quotation data to support streamlined operations.
Kleansley Hygiene Plus Limited
Remote Administrator
Mar 2020 - Mar 2022
• Handled inbound communications, accurately relaying messages and directing calls; managed office petty
cash and maintained detailed financial records.
• Organized internal logistics, recorded minutes at meetings, scheduled appointments, and managed office
supply procurement and equipment upkeep.
• Provided high-quality customer service by responding to inquiries, processing quotations, maintaining
client relationships, and resolving complaints, ensuring adherence to company standards and customer
satisfaction.
Techno Brain Kenya Ltd
Customer Support Representative
Jun 2022 - Apr 2023
• Provided exemplary customer support by addressing inquiries and resolving issues through phone, email, and
live chat, ensuring clear communication and satisfactory resolutions, while maintaining accurate
documentation and reporting in the CRM system, and contributing to product improvement based on
customer feedback.
• Conducted comprehensive administrative tasks, such as record maintenance, appointment coordination, and
office supply inventory management, ensuring smooth day-to-day office functions.
Jibu Africa Solutions Limited
Remote Project Administrator
May 2023 - Mar 2024
• Oversaw the launch of projects by coordinating documentation, legal agreements, project schedules, and
resource distribution.
• Handled financial operations for projects, ensuring accurate invoicing and payment tracking, and
performed regular quality assessments through client surveys for service improvement.
• Maintained active client communications and contributed to business growth by managing social media
presence and distributing marketing content, enhancing client relations and sales efforts.
EDUCATION
Mount Kenya University, Nairobi campus
Certificate in Journalism and Mass Communication
University of Nairobi
Diploma in Journalism and Mass Communication
Alison Academy
Customer Service Support and Telephone Etiquette
ALX
Certificate in Virtual Assistantance
SKILLS
1. Data Analysis and Logistics
Utilized data analysis techniques to optimize logistical processes, resulting in a 15% reduction in
delivery time and 10% increase in cost efficiency.
2. Customer and Public Relations
Cultivated strong relationships with clients and public, resulting in a 20% increase in customer
retention rate.
3. Ability to Interpret and Follow Oral and Written Instructions
Constantly demonstrated excellent communication skills, leading to a 95% accuracy rate in
executing instructions and minimizing errors in tasks.
4. Ability to Work Long Hours
Successfully managed high workload demands, exceeding project deadlines by 20% while
maintaining quality standards during extended work hours.
5. Ability to Satisfactorily Answer Questions Regarding My Line of Duty
Provided comprehensive and accurate responses to inquiries, resolving 90% of customer queries
on the first interaction and enhancing overall customer experience.
6. Ability to Effectively Work in a Team
Collaborated with cross-functional teams to achieve project milestones, resulting in a 30%
increase in team productivity and successful project outcomes.
7. Ability to Work Under Minimum Supervision
Demonstrated self-reliance and initiative in completing tasks autonomously, consistently
exceeding performance expectations and delivering results with minimal oversight.
8. Ability to Think Critically
Applied critical thinking skills to analyze complex problems and develop innovative solutions,
resulting in improved efficiency and cost saving of 15% in operational processes.
9. Ability to Work Under Pressure
Thrived in high-pressure environments, maintaining composure and focus to meet tight deadlines
and deliver quality results, even during peak workload periods.
10. Experience in Customer Service, E-Commerce, Good MS Office and Internet Browsing
Skills
Leveraged expertise in customer service and e-commerce platforms to streamline operations and
enhance user experiences, resulting in increased sales and customer retention rates.
11. Ability to Work in Fast-Paced and Prioritize Workload
Excelled in fast-paced work environments by effectively prioritizing tasks, leading to a 20%
improvement in task completion efficiency and on-time project delivery.
12. Ability to Keep Time – To Meet Deadlines and Timelines
Demonstrated punctuality and time management skills, consistently meeting or exceeding project
deadlines and timelines by adhering to strict schedules.
13. Outgoing and Pleasant Personality When Dealing With Customers Either via the Telephone
or in Person
Engaged customers with a positive and friendly demeanor, fostering strong rapport and trust to
enhance customer satisfaction and loyalty.
14. Highly Motivated With a Passion for Delivering Exceptional Customer Service
Demonstrated a strong work ethic and dedication to providing exceptional customer service,
resulting in consistent praise from supervisors and peers for exceeding performance expectations.
