Tabetha McVey

Tabetha McVey Quality Assurance Manager - Answernet Otis, KS-- Authorized to work in the US for any employer Work Experience Quality Assurance Manager AnswerNet - Hays, KS November 2014 to Present Monitor agents company wide Calibration sessions Program Refresher Training Program growth training Weekly/Monthly Reports Lead Agent/ Supervisor Answernet - Hays, KS November 2014 to July 2017 Inbound/ Outbound Customer service calls Customer service Variety of computer and online programs Scheduling of Employees Train and Mentor Employees Other duties assigned by General Manager Lunch Secretary Answernet - Hays, KS January 2016 to September 2016 Assist Students and Staff with needs Answer multi phone line Greeting School vistors CNA - Certified Nursing Assistant Ellsworth Good Samaritan Society - Ellsworth, KS February 2013 to August 2013 Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs. Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising. Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff, documentation of daily vitals and health care needs. All Staff Nursing Agency ResCare - Great Bend, KS April 2012 to August 2012 Great Bend, Ks - CNA April 2012 - August 2012 Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing, grooming, personal hygiene, as well as other daily living needs Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine. Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship. All Staff Nursing Agency Great Bend, Ks - CNA March 2011 - August 2011 Communicate with patients to ascertain feelings or need for assistance or social and emotional support. Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising. Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff, Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses Education License in Certified Nursing Assistant North Central Kansas Technical College Hays - Hays, KS March 2010 High School Diploma Otis Bison High School - Otis, KS May 2003 Skills Telephone etiquette, Microsoft Excel, Microsoft Word, Powerpoint Certifications/Licenses Certified Nursing Assistant (CNA) Property and Casualty License Life and Health License Additional Information • Computer programs Microsoft Word, Excel, Powerpoint • Proper telephone etiquette/ multi line telephone • Ability to multi-task • Obtained Property and Casualty, Life and Health Insurance License Valid in multiple states, Answernet Hays Ks 2016