T Zhae

Results-driven Customer Support Specialist with extensive experience in multi-channel communication (email, live chat, text) within SaaS and health-tech sectors. Proven expertise in technical troubleshooting, problem-solving, and consultative customer support. Adept at process documentation, knowledge base creation, bug reporting, and CRM platforms (Zendesk, Freshdesk, Salesforce, and HubSpot). Passionate about delivering exceptional customer experiences, and driving user engagement. Seeking a full-time, remote role in consumer-focused SaaS support.