T. Beverly Bristol

TAMUNOKEIBI BEVERLY BRISTOL Lekki, Lagos | --| linkedin.com/in/tamunokeibi-bristol SUMMARY ● Energetic Call Center Expert with experience in customer service, complaint resolution, and customer relationship management. Proven ability to handle high call volumes, resolve customer issues effectively. ● Excels in providing exceptional service and meeting targets in a fast-paced environment, while converting leads into loyal customers through excellent communication and problem-solving. ● Independent, prompt and highly reliable. EDUCATION Girne American University – Cyprus Bachelor of Laws (LLB) June 2014 – August 2017 ALX VA program July – September 2024 WORK EXPERIENCE Customer Care Representative (Sales Specialist) SLI Call Expert - Canada | Feb 2024 – Jan 2025 ● ● ● ● ● Converted 18% of inbound leads into paying customers through personalized support and engagement. Maintained a 90% customer satisfaction rate by resolving inquiries and complaints in a timely manner. Resolved escalated customer issues efficiently, ensuring a seamless customer experience. Streamlined sales and service processes, which contributed to a 30% revenue growth within seven months. Increased turnover by 20% through excellent customer service and follow-ups. October 2022 – Jan 2024 Support/Sales Specialist Lekki Freeport Terminal – Lagos ● ● ● ● ● ● Resolved up to 70% of booking complaints, which drove and enhanced customer satisfaction. In a timely fashion, carried out email responses to clients/customers. Scheduled departmental meetings using outlook. Acquired over 150 new clients through outstanding service delivery and relationship-building. Conducted product demonstrations, which increased upselling opportunities by 20%. Implemented a follow-up strategy that boosted customer retention by 12% SKILLS Call Handling & Complaint Resolution Lead Conversion & Customer Retention Strong Communication Interpersonal Skills Use of CRM Tools (Chase, Dailer, Zendesk) Problem-Solving Resolution & Customer Service & Support Microsoft Office & G-suite LANGUAGES English - Fluent & Conflict