Szilvia Hegedüs

Szilvia Hegedüs SKILLS GDAŃSK, POLAND ·-· - Facebook Ads Instagram Ads Meta Business Suite EMPLOYMENT HISTORY Time Management Digital Marketing Specialist, Telus International Fast Learner Apr 2022, Gdansk Customer Service •Worked for one of the biggest social media companies •Contacted new and existing clients (Agencies or Advertisers) via phone, and email •Identified sales opportunities and provided these businesses with the best solution for their business goal •Helped clients in creating the right ads based on their business objectives •Optimized ads in order to achieve better results •Created personalized advertisement strategies based on clients' need •Shared best practices and the latest marketing trends •Organized regular consultations, analyzed results and identified next steps • Built strong relationships with clients Front Off ice Agent, Escala Hotel and Suites Jun 2019 — Sep 2020, Budapest • Handled customer requests, issues, and complains • Handled bookings, cancellations, check-in and out process • Supervised housekeeping • Communicated between different departments • Reported to management • Managed telephone and email communication systems and maintained office supplies Hostess, Apple PS Hostess Agency Nov 2018 — Mar 2022, Budapest •Welcomed guests •Registered guests, and managed guest lists •Handled phone calls •Assisted guests and handled complains Hotel Entertainer, Vangelis Hotel and Suites May 2018 — Oct 2018, Protaras •Customer service, hostess duties, organized and supervised activities INTERNSHIPS Hotel entertainer, Remarc Internation May 2017 — Oct 2017, Protaras Customer service and hostess duties, organized and supervised activities EDUCATION Alfred Nobel Open Business School, Tourism and Hotel Management Sep 2016 — Oct 2019, Budapest Microsoft Office Communication Team Player Ability to Work Under Pressure HOBBIES Skiing, Hiking, Kayaking, Reading, Travelling LANGUAGES Hungarian English