Name: Szilard Deme
Address: B15 3US, Birmingham /I am willing to relocate
Phone: -
E-mail:-Language: Hungarian, English
Eligibility: EU Citizen – Hungarian – Pre-settlement – NI number
Overview:
Application Operator at IBM DSS, (HU)
Application Operator at IBM Aviation Industry, (HU)
Technician Support at Mobilegap (HU)
Network & Application Specialist at Mobilegap – contracting Vodafone Hungary
Administrator - Get Work Hungary, Nyirbator (HU)
Greenhouse + Warehouse worker - Flexibel, Luttelgeest, (NL)
Porter, Transportation - Saint Janos Hospital, Budapest (HU)
Experience
Application Operator 2nd lvl
Company Name: IBM
Dates Employed: Jun 2016 – jun 2020
Location: Budapest
· Application operation and life-cycle support for a broad range of software (NetLine, Amadeus, SOA) used in Aviation Industry,
· Monitoring, alarm and incidents handling, resolution of outages,
· Application related – Incident, Change and Problem management (HPOM – CMDB on an IITIL based hybrid platform of Linux (RedHat) and windows servers
· Highly prioritising and multitasking in a fast paced 2nd line support environment,
· Execute scheduled and ad-hoc maintenance activities on the managed systems,
· Participation in service-takeovers per requirements,
· Communication and administration connected to operation,
· Know and verify the existence of systems and procedures required to fulfill operational requirements, generate proposals for these if needed,
· Solve the service requests assigned by other support team/group,
· Provide customer service for 2nd level operations,
· Assure customer satisfaction,
· Inform Manager on Duty, Shift leader, line manager about urgent and important topics respectively per requirements,
· Precise handover of the shift,
· Compliance of the business processes in the operations,
· Complete administration tools timely and precisely.
Technician Support
Company Name: MOBILEGAP Ltd.
Dates Employed: Jul 2015 – Feb 2016
Location: Budapest
Telecommunications equipment preparation, procurement of equipment and administration of materials. Operating in work participation, providing secondary support for internal and external partners. Monitoring and tracking of car park, condition surveys. Using sERPa system. Created reports to management.
Network and Application Specialist
at Vodafone Hungary (Contractor) 2nd lvl
Company Name: MobileGap Ltd.
Dates Employed: Oct 2012 – Jun 2015
Location: Budapest
24/7 monitoring for application operations center in shifts (2nd lvl).
M2000 alarm monitoring, alarm handling , site lock unlock
The required daily processes and operations implementing, monitoring, access the telecommunications network and the continuity operation of the system.
Monitoring of business processes, preparation of reports.
Billing system support and supervision in the process of closing processes and comply with the deadline. AMDOCS knowledge
Provide back office support for Business Intelligence, Billing Operations, CRM Operations, RAN Services team, Middleware Operations, DBA, Event processing, IP Voice, Microsoft OPS, UNIX team.
SIM, IMSI, MSISDN, IMEI, record the PIN / PUK system load, preactivation, retrieval using SQL.
support for new release installations.
EBPA, ECARE loading and monitoring.
Escalate problems based on operational procedures
Work with second level to find tasks suitable for transfer to first line
Perform knowledge transfer for group members and external parties if necessary.
Coordinate emergency situation from AOC point of view
Handling trouble tickets
ITIL knowledge
Education
University of Debrecen
Bachelor's Degree
Field Of Study: Health Service Manager
Dregely var okt kozp.
Field Of Study: PLC Programmer
School of Business
Field Of Study: Information Technology
Licenses: (EU) B+E, C+E
