Száva Balogh

SZAVA BALOGH Customer Service Officer E -  Rome, Italy - SUMMARY EDUCATION Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. J.D. Law Paralegal Studio Legale Avv. Nicola Trabalza 03/2023 - 12/2023 • • • 01/2017 - 01/2023 Rome, Italy Drafted, typed and prepared correspondence, contracts, and other legal documents Supported lawyers with administration and resolution of legal issues Conducted legal research, compiled and organized evidence and identified relevant legal articles and statutes to use for legal proceedings Organized documents to manage paper and electronic filing systems of clients International House Budapest Teacher Training 2024 - 2024 Universitá Degli Studi Di Ferrara 01/2020 - 01/2021 LANGUAGES English Tesco Business Services And Technology Proficient 07/2022 - 01/2023 • • • Answered incoming calls and tickets daily and provided instructions for customers Boosted customer satisfaction ratings through efficient conflict resolution and personalized service Handled customer complaints, provided appropriate solutions within the time limits Helped large volume of customers every day with a positive attitude and focus on customer satisfaction Contract Specialist Budapest, Hungary ERASMUS Customer Service Officer • Rome, Italy CELTA -Certificate in Teaching English to Speakers of Other Languages EXPERIENCE • Eötvös Loránd University Hungarian Native Italian Proficient SKILLS Conflict Mediation Avalon-Net Ltd. 12/2019 - 08/2020 • • • • Conducted detailed client intakes and entered information into company database Managed bidding process and award of purchases and delivery orders for construction contracts Negotiated optimal contract terms and conditions to lessen business risk and maximize financial objectives Conferred with clients and other involved parties to gather and track case information Excellent Oral and Verbal Communication Skills Microsoft Office Data Collection Complaint Resolution Call Management www.enhancv.com Powered by 