Syvill Joyce Capuras

SYVILL JOYCE CAPURAS APPLICANT- - tisa,cebu city, Philippines About Me Hello! I'm a highly dynamic Virtual Assistant with expertise in administrative support, social media management, and client relations. With a background in Remote work , I bring exceptional organizational skills and a customer-focused mindset to every task. I get excited about assisting businesses in optimizing their processes and improving their digital presence. My goal is to take the weight off your shoulders so you can focus on what you do best. I am currently looking for new opportunities to leverage my skills and help businesses thrive. Education Experience Bachelor of Hospitality Management Brand Marketing, Upwork Cebu Technological University Direct Client l Remote/WFH - Customer Service- Travel Account - 2024 WIPRO|Cebu City Barista - Shell Philippines Corp | Cebu City Skills Detail Oriented Fast Learner Computer Literate Organized Critical Thinking Language English Filipino Achievements Boosted in-store sales by 45% in 3 months by creating viral short-form content. Partnering with micro-influencers to promote daily specials and new menu items. Recognized as “Top Performer” for three consecutive quarters due to high call quality and customer retention scores. Resolved an average of 50+ customer travel inquiries daily with a 95% satisfaction rating, ensuring seamless booking, rebooking, and itinerary changes.