Syrille Jane Liban

WORKING EXPERIENCE Healthcare Virtual Assistant (HVA) HelloRache March 2022 - February 2023 • Submitting approvals to patient's insurance company for outpatient procedures • Requesting referrals from patient's primary care physician for continuity care • Review rejected approvals and referrals for resubmission • In charge of phone calls in relation with insurance and referral's concerns of the patient Medical Claims Adjudicator Reimbursement NAS Administration Services UAE, May 2014 July 2021 SYRILLE JANE LIBAN, BSN CERTIFIED HEALTHCARE VIRTUAL ASSISTANT PROFILE A responsible, organized, and goal-oriented Healthcare Virtual Assistant who aims to offer quality work with professionalism and integrity. Inclined and knowledgeable in administrative duties. CERTIFICATIONS •Hello Rache Healthcare Virtual Assistant Certification •HIPAA Certification ACHIEVEMENTS AND AWARDS •Best Employee of the Month for January 2021 •Best Employee of the Month for September 2017 • Assess and process medical claims with the correct application of ICD and CPT codes. • Approving medical claims based on company health card benefit • Review suspended and denied medical claims for reconciliation • In charge of phone calls and email correspondence Customer Management Assistant Medicare Philippines Inc., July 2010 March 2014 • Manage phone calls from outpatient, inpatient, ER and HMO department in the facility. • Document provider’s diagnostic tests requests, evaluate, and issue approvals • Assisting customers with questions and department transfers, and assisting our sales team with their revenue goals • Accommodates inquiries from affiliated dental clinics regarding dental coverage SKILLS • Excellent customer care and good communication skills • Organized and able to work methodically • Able to work under pressure and can do multitasking • Growth oriented and able to adapt to new environment • Self-reliant and responsible EDUCATIONAL BACKGROUND BACHELOR OF SCIENCE IN NURSING Metropolitan Medical Center College of Nursing 2010