Syrah Lyn Mangigin

Syrah Lyn Mangigin Zone Taurus, Suarez, Iligan City Mobile Nos. --Results-driven professional with extensive experience in administrative management, HR support, ecommerce, and payroll assistance. Proven ability to streamline administrative workflows, enhance employee engagement, and contribute to the overall success of organizational objectives. Possess strong organizational and communication skills, coupled with a keen attention to detail. Excels in a fast-paced environment, demonstrating adaptability and commitment to delivering high-quality results. Seeking opportunities to leverage my skills and contribute to the success of a dynamic team or organization. PROFESSIONAL EXPERIENCE Administrative Manager / United Kingdom (Remote) – Addison Consultancy transitioned to Virtuello (Dec 2020 – Dec 2023) Admin  Manage and supervise a team of virtual assistants, providing guidance, feedback, and support to ensure they are working efficiently and effectively.  Work closely with clients to ensure their needs are met and that tasks are completed to their satisfaction.  Manage the virtual assistant team's scheduling, time tracking, and performance evaluations.  Manage the onboarding process for new team members.  Monitor and manage the organization's email inbox, responding to inquiries and requests in a timely and professional manner.  Coordinate and schedule meetings, appointments, and conference call for individuals or teams, taking into account availability, time zones, and other relevant factors.  Manage and update calendars, ensuring accuracy and efficiency in scheduling. Payroll Support  Maintains payroll information by designing systems; directing the collection, calculation, and data entry.  Updates payroll records by reviewing and approving changes in insurance coverage, deductions, job titles, and department or division transfers.  Pays employees by using Wise – direct to their bank accounts.  Maintains employee confidence and protects payroll operations by keeping information confidential. Lead Generation, LinkedIn Account Management & Prospecting  Collaborate with the marketing and sales teams to understand target audience profiles and devise lead-generation strategies aligned with the company's goals.  Research and identify potential lead sources, including online platforms, industry events, social media, professional networks, and other relevant channels.      Engage with prospects to introduce the company's offerings, identify their needs, and qualify their interest and potential as leads. Maintain accurate and up-to-date records of all prospect interactions and lead generation activities in the CRM system. Evaluate and qualify leads based on predetermined criteria, ensuring they meet the company's target market and have a genuine interest in the products or services. Conduct thorough research on prospects to gather relevant information and gain insights into their business or personal needs. Prepare regular reports and provide insights to management on lead generation activities, trends, and areas for improvement. Growth Team Lead / Ireland (Remote) – Medvocation Limited (Nov 2019 – Apr 2023) Admin  Lead and manage a team of growth professionals, providing guidance, and support.  Set clear goals and performance expectations for the team, fostering a culture of accountability and continuous improvement.  Delegate tasks and projects effectively, ensuring the team's workload is balanced and aligned with individual strengths and expertise.  Analyze key metrics and data to identify growth opportunities, track performance, and measure the effectiveness of growth initiatives.  Act as a liaison between the growth team and other departments, facilitating effective communication and knowledge sharing. Social Media Management  Collaborate with the marketing team to develop compelling and data-driven content and campaigns that drive user acquisition, activation, and retention.  Identify key social media channels to prioritize based on the target demographic and industry trends.  Define clear objectives and key performance indicators (KPIs) to measure the success of social media efforts.  Stay updated on social media trends, emerging platforms, and best practices to optimize strategies.  Manage and monitor the organization's social media accounts across various platforms (e.g., Facebook and LinkedIn).  Monitor and respond to comments, messages, and mentions in a timely and professional manner, fostering positive engagement with followers.  Moderate user-generated content to ensure it adheres to community guidelines and brand standards. Lead Generation, LinkedIn Account Management & Prospecting  Develop and implement a comprehensive lead generation strategy on LinkedIn that is aligned with the organization's target audience and business objectives.  Identify target industries, companies, and job titles to focus on for lead generation efforts.  Optimize the LinkedIn profiles of key team members to showcase their expertise, align with the organization's branding, and attract potential leads.  Develop compelling and keyword-rich profiles that highlight the organization's products/services and value proposition.    Engage with the LinkedIn community by participating in relevant groups, sharing valuable content, and commenting on industry discussions. Proactively identify and connect with potential prospects, nurturing relationships through personalized messaging and thoughtful interactions. Track, analyze, and report on key metrics related to LinkedIn lead generation, such as connection requests, engagement rates, and conversions. Reporting  Present growth strategies, updates, and results to senior management.  Provide regular reports and updates on lead generation activities and outcomes to management.  Make data-driven recommendations to optimize strategies and improve results. Ecommerce Virtual Assistant / Ukraine (Remote) – Fair Shop For All (Oct 2019 – Oct 2021) Product Listing Optimization & Sourcing  Create and manage product listings on e-commerce platforms (such as Shopify, Amazon, eBay, and suppliers provided by the management) with accurate and compelling descriptions, images, and pricing.  Optimize product listings for search engine visibility (SEO), utilizing relevant keywords and product attributes.  Edit and optimize product images to meet platform requirements, including resizing, cropping, and enhancing visual quality.  Organize and upload product images, videos, and additional media to showcase products effectively.  Monitor competitor product listings, pricing, and promotions to identify opportunities for improvement and differentiation.  Perform regular quality checks on product listings to ensure accuracy, consistency, and compliance with platform guidelines.  Optimize product listings for a seamless customer experience, ensuring clear and concise information, accurate pricing, and compelling content. Order Fulfillment/Processing  Process and fulfill customer orders accurately and promptly, ensuring timely shipment and delivery.  Coordinate with suppliers, warehouses, and shipping carriers to ensure efficient order fulfillment and logistics management.  Generate shipping labels, track shipments, and provide customers with order status updates.  Manage returns, exchanges, and refunds, following established procedures and providing excellent customer service.  Collaborate with customer service teams to address customer inquiries related to product listings, availability, and specifications.  Monitor and update inventory levels, ensuring product availability and accurate stock information. Ecommerce Virtual Assistant - Team Lead / United Kingdom (Remote) – Clearstone Trading Limited (Aug 2017 – Oct 2019)             Lead and supervise a team of Ecommerce Virtual Assistants, providing guidance, support, and coaching to maximize their performance and professional development. Assign tasks, set clear goals, and monitor individual and team progress to ensure targets and deadlines are met. Oversee the day-to-day ecommerce operations, including product listing, inventory management, order processing, and fulfillment. Ensure accurate and timely updates to product information, pricing, and availability on various ecommerce platforms. Lead and supervise a team of Ecommerce Virtual Assistants, providing guidance, support, and coaching to maximize their performance and professional development. Assign tasks, set clear goals, and monitor individual and team progress to ensure targets and deadlines are met. Oversee the day-to-day ecommerce operations, including product listing, inventory management, order processing, and fulfillment. Ensure accurate and timely updates to product information, pricing, and availability on various ecommerce platforms. Monitor key metrics, analyze performance data, and identify areas for improvement to optimize operational efficiency and customer satisfaction. Identify opportunities to streamline processes, improve workflows, and enhance productivity. Generate regular reports on key performance indicators (KPIs) and present findings to management. Create and manage product listings on e-commerce platforms (such as Shopify, Amazon, eBay, and suppliers provided by the management) with accurate and compelling descriptions, images, and pricing. Monitor and update inventory levels, ensuring product availability and accurate stock information. Process and fulfill customer orders accurately and promptly, ensuring timely shipment and delivery. Medical Records Clerk / Iligan City – St. Mary's Maternity & Children's Hospital, Inc. (May 2015 – April 2017)         Retrieves existing medical records by gathering appropriate record charts and contents. Help assigns and records new hospital case numbers and verifies the existing ones. Receives and records data of the patients admitted in the hospital. Enters information into a computerized system in order to originate, update, transfer and track data. Reviews and proofreads a variety of information to ensure accuracy of information, consistency with hospital policy. Help in establishing updates and maintains manual filing systems. Order office supplies, repair services; tracks and pick up orders for the assigned department. Provides documents (e.g. birth certificate processing, death certificate processing, operative technique, discharged summary, OB history) requested by the admitted patients such as SSS requirements or for whatever legal purposes it may serve. Hospital Admitting Clerk/ Iligan City – St. Mary's Maternity & Children's Hospital, Inc. (Oct 2012 – April 2015)          Extract vital information from the patient and have the patient write their identification data needed on the form provided. Explain that the data/information provided cannot be changed and is irreplaceable throughout hospital stay and after discharged. Explanation of the consent for admission, treatment, and policies to the patient and significant others must be clear and comprehensible. Maintain confidentiality at all times with information related to a particular patient. Responsible for providing information about fees, working hours, directions, and access of different departments in the hospital. Assist other health providing personnel in fulfilling their duties. Fill up admitting logbooks and ensure completeness of information needed. Completes the patient’s medical information logbook at the Medical Records Section when the patient is discharged. Expected to answer incoming call, and to correlate them to the unit required. EDUCATION Bachelor of Science in Psychology, 2022 AMA University Online Education Quezon City, Philippines Health Care Services NC II, 2010 Lyceum Of Iligan Foundation Iligan City, Philippines SKILLS         Highly organized and detail oriented Outstanding communication skills Effective and attentive speaking and listening Ability to work calmly and under pressure Capable of working with minimal supervision Strong working ethic and a great team player Adapts to changes quickly Excellent time management and sense of urgency