Syndie Charles

SYNDIE CHARLES --Skype : ksyndie1 I am looking for a long term virtual position where I learn and eventually obtain a managerial position and be the best that I can be. I have a Bachelor in Business Administration and have about 9 years of experience in customer services, administrative and sales roles in Canada and in the Dominican Republic. I speak 3 different languages and I am excellent at understanding my clients, offering personalized service and working on different projects in a proficient manner. EDUCATION Concordia University Canada Jan 2005 to Dec 2010 Bachelor of Business Administration (part time) Montreal, Canada- Vanier College Canada Sept 2001 – Dec 2004 Professional College Program: Business Administration Montreal, Canada- WORK EXPERIENCE May 2017- Present From Home - Virtual draglet – Key Account Manager Perform outbound and inbound sales activities Prepare and conduct presentation of exchange software Support new customers once the exchange is set up Review and verify customer’s complaints and problems then forward them to the IT department. Discuss and estimate new functionality requests from customers and manage the implementation in accordance to the IT Department (upsell) Lead projects by creating milestones for implementation Check that project milestones are being realized in time April 2017- Present From Home - Virtual Color Clutch – Assistant to CEO Research magazines and online publications that would be a good fit to cover our product Create lists of editors at magazines we should pitch Create lists of and contacting top bloggers in our industry Help CEO with personal tasks (booking travel, contacting vendors for pricing estimates, etc.) Find and scheduling content to go out on Twitter & Instagram December 2016 - April 2017 From Home - Virtual Sage Solutions –Chat Support Manager Answer to all chat requests via Zendesk for assigned accounts Escalate leads to Account Managers Books That Grow Administrative – Marketing Assistant May 2015 to October 2016 From Home - Virtual Execute mass email campaigns Use social media tools to schedule and automate social media outreach Perform customer support Manage Virtual 'office' Assist CEO on personal task as needed Manage team of freelancers Hola Tours/ Air Canada – Airport Supervisor part time December 2014 to April 2015 Punta Cana, Dominican Republic Supervise the airport operations for the arrivals and departures flights Give bus briefing before dispatching the transfer guides and drivers Assist clients in any situation where they might need extra assistance (lost luggage/documents, injuries…) Prepare flight reports and incident reports accordingly August 2014 to July 2015 Punta Cana, Dominican Republic Liberty International Tourism Group – Group Planner Assist the Director in all administrative tasks pertaining to the management of the company Assist with the promotion of the services of the company by doing PR visits, cold calls and sending proposals Handle airport and operations duties Handle all groups’ requests from proposal stage to execution of the actual incentives and meetings programs Increase the business by making sales calls to potential clients September 2013 to June 2014 Punta Cana, Dominican Republic Connect Travel Services – Group Planner Create customized/ out of the box incentives and meetings programs for groups (50 to 2000) guests Establish excellent relationship with all suppliers (hotels, excursion provider, catering companies…) Achieve sales targets set by developing confident sales skills and knowledge Prepare invoices and contracts and ensure payments are received as outlined in the contracts October 2012 to August 2013 Punta Cana, Dominican Republic Sunwing Vacations – Representative Give welcome briefings to clients in the hotels assigned Reach weekly excursion sales target set by the company Complete any daily, weekly and irregularity reports in a timely manner November 2011 to October 2012 Punta Cana, Dominican Republic MLT Vacations (Delta and United Vacations) – Groups and Luxury Supervisor Manage all VIP and groups arrivals, departures and special requests Supervise and evaluate the work of the representatives when receiving groups and Luxury clients Provide the representatives with coaching and feedback for improvement April 2011 to October 2011 Punta Cana, Dominican Republic MLT Vacations (Delta and United Vacations) – Customer Service Representative Serve as a liaison between all departments of MLT, airlines, hotels and DMCs regarding customer service information Compile all customer surveys to give accurate idea of level of satisfaction during their stay Handle all weekly, irregularity, hotel change and injury reports March 2008 to December 2010 Montreal, Canada Development Dimensions International (DDI Canada) – Project Coordinator Support Project Managers in project implementations Act as Project Manager for smaller projects Manage time spent on project to meet deadline and to ensure profitability Coordinate logistics for all trainings projects assigned July 2006 to March 2008 Montreal, Canada CIBC (Asset Management division) – Sales Associate and Events Coordinator Administer the co-operative marketing program for the sales team Book events for the Sales Team (and their clients) Coordinate the logistics of sales activities (conferences, presentation, workshops) Check inventory of promotional items and sends them out COMPUTER SKILLS Microsoft Office, Internet, Jira, Slack, Salesforce, Pipedrive, Mixpannel, Sendgrid, Google Suite, Zendesk, Social Media, Skype LANGUAGES French: Mother tongue English: Advanced Spanish: Intermediate ATTRIBUTES Multi-task, professional image, detail oriented, good communication, analytic thinking, results oriented