Syndi Velasco
https://co.linkedin.com/in/syndi-velasco-Mobile: -
Carrera 11ª No 190- 46 T3 Ap 709
Bogotá, Colombia.
PROFILE
Bilingual professional with sales and channel management experience in technology companies, deep knowledge in
commercial, technical and management positions, teamwork and interpersonal relationship skills, responsible, analytical,
organized and always ready to learn. Main Competences:
Design new strategies to generate new business
Team organization focused on achieving objectives
Persistence in pursuit goals
WORK EXPERIENCE
Intel Security Colombia
April 2016 – March 2017
Inside Sales Representative (ISR) SMB Colombia & Ecuador.
Development of small and medium business in Colombia and Ecuador, leveraged in the strong cannel base and Deep
variety of Intel security, Mcafee products.
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Reduced product returns in the fourth quarter of 2016 from 40% to 2%.
Recognition 100% of the revenue on the sales of Terra-Telefonica and Intel Security-.
Increased the sales of Claro Cloud by 225% in June 2016 Vs June 2015
Increased new business pipeline in Colombia from 0% to 30%
Increased new business pipeline in Ecuador from 0% to 25%
Avnet Colombia, Bogotá, Colombia.
January 2015 – March 2016
Account Development Manager (ADM) Apple Inc.
July 2015 –March 2016
Sales Apple products thru channels for Colombia.
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Developed of a sales control system, which able to have 100% visibility over them.
Increased the level of quotes requirements, this contributed to achieve 115% of compliance in last quarter 2015.
Increased sales of Apple devices to Pricesmart distributor by 70% Vs last quarter 2014.
Account Development Manager (ADM)
Cross Selling IBM (HW&SW), EMC, LENOVO, AVAYA, HP (HW&SW)
January 2015- June 2015
In charge of developing the portfolio assigned by AVNET to the channel segment for AVAYA, CISCO, EMC, NETUP, IBM,
HP, VERINT, NICE, CETIS and DUVOICE solutions.
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Increased 60% sales with specialized channels.
Supported channels in events such as Expo MiPyme Digital and Cotelco, increasing the percentage of new
opportunities by 31%.
Got funds for the merchants that closed 45% of the new opportunities that were generated in events and business
breakfasts.
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Syndi Velasco. Cellphone: -
Avaya, Bogotá, Colombia.
December 2009 – August 2014
Caribbean & Andean Client Services Manager
February 2012 – August 2014
First point of contact between Avaya, Service providers and final customers in Colombia and Caribbean, to accomplished
maintenance contracts and detect new business opportunities.
• Maintenance windows programed with 99% assertiveness
• Achieve 99.5% of the contracted maintenance contract and 99% of customer satisfaction in account management
• Manage 100% of the certifications for the maintenance engineers in the platforms acquired by the client, in the
assigned accounts.
• Submitted reports on a recurring basis which allowed me to delve into the account and discover new business
opportunities.
Preventive Maintenance Coordinator Northern Cone Region
January 2011- January 2012
Coordination of preventive maintenance projects for Colombia, Ecuador and Venezuela.
• Compliance with 100% of assigned Budget for preventive maintenance quarter by quarter
• Compliance 80% of certifications for third-party channels which made all preventive maintenance
• Compliance with 100% of the terms and conditions agreed in the maintenance contracts
• Increased performance in maintenance windows by 30%, which leveraged the level of customer service 98%.
Project Auditor Office Leader
December 2009- December 2010
Project Audit labor, related to task completed, times accomplished, costs, spare parts, provisions and E-project. Control
over remote implementations and those related to knowledge transfer Avaya Global Services and AVAYA University in
Colombia, Ecuador, Venezuela and Caribbean.
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Improve E-project update by 95% on each project being handled and closed.
Manage remote deployment projects and closing them with 100% effectiveness.
Developed a template to perform forecast on courses sold, given and closed, giving 100% visibility to the
manager of services in charge.
Achieve excellence rating by internal client in the company during the management made in terms of organization
and layout of documents in the projects area.
EDUCATION
MBA + Master in Marketing and Sales Management, EUDE Business School – Madrid, Spain, In Progress, grade 2018
Specialist Maintenance Management, Escuela Colombiana de Carreras Industriales, October 2012.
B.S. – Electronic Engineer, Escuela Colombiana de Carreras Industriales, April 2011.
Telecommunications technician, Escuela Colombiana de Carreras Industriales, July 2007.
LENGUAGES
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Spanish -Native
English - Advance
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