Sylvie Olais

Customer service focused Technical Support Specialist with almost 3 years career experience in help desk environments. Highly adept in systems analysis diagnostics and troubleshooting and conflict resolution. I know photoshop, Ms Word and how to develop website a bit. Exhibits excellent organizational and problem-solving skills. Works well in team environments and displays strong work ethic.

Experience:

Technical/Customer Service Representative                                         3/9/2015

*Keep customers informed of progress during issue lifecycle and make follow-up calls or communications in a timely manner.

*Assist team members and provide support and solutions to customer queries to meet company objectives.