Sylvia Ubom

Excellent customer service is the number one job in any company! It is the personality of the company and the reason customers come back. Without customers, there is no company!" - Connie Edler.

I am a Dynamic and professional IT customer service specialist with extensive 5 years experience in maintaining computer systems, assisting users via help desk and troubleshooting. I have proven expertise in employing innovative customer service strategies and techniques to forge valuable client relationships. I also support international clients through email management, scheduling, CRM administration and documentation. I possess the technical knowledge to manage calendars, handle written communication and work independently in fast-paced remote environments across US and Canadian time zones. I am focused on creating positive customer journeys, identifying solutions quickly, and maintaining accurate records using CRM systems. I work collaboratively with team members to meet service targets.

I can provide technical support to customers while adhering to best practices to improve positive customer experience. I also map out product and service knowledge to provide detailed information to facilitate cross-selling and upselling.

Through the course of my career, I have achieved the following:

• Generate significant relationships with customers that increased revenue growth by 10%
• Managed over 300 clients' portfolios within one calendar year, delivering seamless service and ensuring client satisfaction.
• Facilitated mitigating a fraud risk that saved about $65k for a customer

My core competence includes:

• Customer Service • Customer Satisfaction • Customer Service Management

• Customer Interaction •Customer / Technical Support

• Chat Support

In addition to my technical skills, I understand the significance of utilizing every available resource in enhancing customer experience to boost customer satisfaction. As well as employing prudent organizational and multitasking skills to facilitate the execution of tasks.