Sylvia Opara

Sylvia Opara Nigeria (- |- Experience September 2023 - November 2024 Woqflows by e-lanz Virtual Assistant Managed daily outreach to potential clients, yemail, phone and social media, resulting to 20% increase in appointment bookings. implemented CRM tools for follow-ups track leads and appointments ensuring timely communication. Collaborated with the sales and marketing teams to develop targeted campaigns, increasing membership signups by 20% January 2021 - December 2022 Saltescoop Administrative virtual assistant Resolved customer inquiries promptly building trust and fostering long-term relationships. Managed email and file correspondence, increased company organization by 30% Managed schedules and calendar effectively Conducted high volume outreach to prospective members, scheduling an average of 10% leads on a weekly basis. Education National Open University of Nigeria B.sc Information Technology 2023 Skills Clear communication skills Effective Listening Self-control Proofreading and editing Time management Collaboration Organization Lead generation Customer support Tools Zoom Slack Hubspot Google workspace User research Social media platforms Clickup Trello OneDrive Asana Monday. Com Canva Microsoft teams Notion N. B I'm a fast learner when it comes to learning tech tools. Professional Summary Goal-driven Virtual assistant with experience in customer relationship management, appointment setting, calendar management, presentation preparation, lead generation and so much more within different niches. Skilled in connecting with prospects and offering exceptional customer experiences to increase client retention and more revenue. I'm passionate about streamlining business operations and achieving client goals.