Sylvia Ohiri

SYLVIA OHIRI Remote Administrative Assistant || Data Entry Specialist || Research Support Expert Lagos State, Nigeria Email:-, LinkedIn Profile, Phone: (- Languages: English (Fluent), French (Basic) Professional Summary Highly skilled Virtual Assistant with 5 years of experience providing comprehensive administrative support, data entry, and extensive research assistance. Skilled in email and calendar management, task organization, and web research. Experienced with CRM tools and project management softwares to enhance efficiency and support decision-making. Reliable and adaptable in remote work, providing consistent, client-focused support independently or within a team. ●​ CRMs Expertise: Google Workspace, Microsoft Office Suite, Asana, Trello, Slack, Zoho CRM, Airtable, ClickUp, Microsoft Teams, Notion, Monday.com. Core Competencies and Soft Skills ●​ ●​ ●​ ●​ ●​ Data Entry and Management: Experienced in entering and organizing large amounts of data with over 98% accuracy, ensuring data integrity across CRM platforms. Presentation Creation and Maintenance: Skilled in creating and maintaining presentations and reports for executive teams, delivering clear and organized content that supports business objectives. Research and Data Analysis: Experienced in conducting detailed web research and data mining to provide actionable insights, supporting data-driven decisions and process improvements. Effective Communication and Coordination: Excellent written and verbal communication skills, with experience in managing email correspondence, scheduling meetings, and coordinating with teams to ensure smooth operations. Organizational and Time Management Skills: Expertise in managing multiple tasks and priorities, ensuring efficient completion of administrative duties within deadlines. Work Experience Administrative Virtual Assistant Hiremote Africa, Lagos State, Nigeria Jan 2023- February 2025 Hiremote is an e-learning platform based in Lagos, specializing in providing remote work training and resources. ●​ ●​ ●​ ●​ ●​ Achieved streamlined operations by efficiently managing executive inboxes, calendars, and preparing presentations, ensuring a 100% on-time completion of tasks and deadlines within a 6-month period. Managed and organized over 4,000 data entries monthly across multiple projects, achieving 100% accuracy and ensuring data reliability for decision-making. Conducted web research and data mining, gathering targeted information and compiling data to support decision-making, contributing to 85% of process improvements. Delivered exceptional support, managing up to 80 inquiries daily across different platforms, while maintaining a 95% customer satisfaction rate over a 6-month period. Organized and tracked customer inquiries and data, ensuring seamless communication and prioritizing tasks to enhance operational efficiency. ​ Virtual Assistant and Data Entry Specialist (Remote) Contentika, Lagos State, Nigeria July 2019 - Dec 2022 Contentika specializes in content creation, SEO services, and web audits, helping businesses optimize their online presence. ●​ ●​ ●​ ●​ ●​ Managed daily administrative tasks for the CEO, such as calendar scheduling, email correspondence, and document organization, ensuring smooth operations and timely task completion. Performed data entry and maintained accurate records for content creation, SEO campaigns, and web audit projects, ensuring 98% accuracy and timely updates for team use over a 3-month period. Conducted web research and data mining, gathering insights from 20+ competitor websites and SEO performance reports, contributing to a 15% increase in content optimization within a 4-month timeframe. Assisted in organizing and tracking SEO project timelines, ensuring 100% on-time delivery of web audit and content projects, contributing to improved workflow efficiency within a 5 month period. Provided data-driven insights by analyzing web traffic reports and SEO performance metrics, supporting decision-making that led to a 10% improvement in search engine rankings over a 3-month period. Customer Support ( Remote) Integrated Oil and Gas Limited, Lagos State, Nigeria July, 2015 - July, 2019 Integrated Oil and Gas Limited is a leading energy company specializing in oil and gas exploration, production, and distribution. ●​ ●​ ●​ ●​ ●​ Managed customer inquiries through phone, email, and live chat, consistently achieving a 95% satisfaction rate by providing timely and accurate responses, contributing to a 10% improvement in customer loyalty over a 6-month period. Tracked and resolved customer support tickets, achieving a 90% first-contact resolution rate and reducing customer follow-up inquiries by 15%. Maintained and updated customer databases, entering over 200 service requests monthly, contributing to a 12% increase in process efficiency and faster issue resolution. Increased team productivity by 20% within 4 months by coordinating schedules, managing communication, and organizing 30+ service requests daily. Achieved a 99% accuracy rate in updating and managing 500+ customer accounts monthly, improving the efficiency of data retrieval and reducing processing time for the support team by 15% over a 3-month period. Education ●​ BA.ED. Bachelor of Arts (Education) In English | University of Nigeria, Nsukka 2010 Certifications ●​ ●​ ●​ ●​ ●​ ●​ ●​ Salesforce Administrator | ALX Africa | Ongoing ALX Professional Foundation Course | ALX Africa | Ongoing Virtual Assistant | ALX Africa | 2024 Virtual Assistant | Hiremote Africa | 2024 Customer Relationship Management | AQSkills | 2024 Becoming a Virtual Assistant | Alison | 2023 International Human Resources Management | La Plage Meta Verse | 2023