Sylvia Ogbukagu

SYLVIA OGBUKAGU, Sales Expert / Customer Support Rep Area 1, Abuja Nigeria | - | Email- PROFILE SUMMARY Results-driven and customer service-oriented professional with 3 years of solid experience as a Cold Caller, Chat /Phone/Email Support Agent and Appointment Setter. Skilled in generating leads, fostering client relationships, and promoting Sales to drive business growth. Seeking to leverage my excellent communication; written/oral, and sales abilities to contribute to the success of my team. CORE COMPETENCE • Communication (Written and verbal) Customer Service • Appointment (Setting Sales) • Prioritization and problem-solving • Phone Etiquettes (Attention to details) • Organization and planning (Schedule/Data management) • Microsoft Office (B2B/B2C) PROFESSIONAL EXPERIENCE INSURANCE SUPERMARKET | MISSOURI, UNITED STATES (REMOTE) Sales Expert/ Customer Service Rep 2021/2024 Received calls and attended to customer queries in a friendly and timely manner. Handled customer objections in a friendly, confident and communicative manner, ensuring that the customers were convinced to move forward with the call. • Reached daily dial targets by 70% thereby maintaining a consistent workflow and transfer of leads to advisors. • Received recognition as one of the best customer support reps in the department in less than 3 months of commencement. • Met 1 Transfer per hourly sales target. • Worked closely with Team Leaders to ensure the smooth answering of calls and provided customers with the right information regarding the type of insurance available to them. • Maintained a punctuality of 100% on daily meetings, training and collaborations. • Earned customer's trust by building rapport on the spot which led to achieving a personal sales target by 70% on a daily basis. • • FIRST KATALYST MARKETING Sales Expert/ Customer Support Operator- Generated Leads and Scheduled pitch appointments with clients, using PowerPoint to explain in detail, company offers, ensuring it meets with clients’ needs and requirements. • Actively listened to customer inquiries and concerns, providing appropriate solutions and information. • Clearly provided brand visibility and top of mind awareness to clients, by selling promotional products with bright and catchy colors, as well as write ups to invoke targeted buying habits. • Consistently exposing customers to the company's logo and message through promotional products which constantly helped to reinforce brand recognition by 80%. Which resulted in building trust and loyalty. • I initiated a target-meeting team which helped in distributing promotional products, achieving a personal connection with customers and 60% lead generation at marketing campaigns and trade events. • Achieved an overall 100% improvement in positive feedback from customers as a result of satisfaction from promotional products given and during experiential marketing and trade events. • RENT TO OWN SERVICES Remote, USA Cold caller |Appointment Setter, Customer Care 2018 – 2019 Made outbound calls to potential clients, effectively communicating and promoting real estate services offered by the company. • Stayed updated on real estate market trends to engage in informed conversations with potential clients. • Consistently met monthly targets for lead generation and call volume. • Actively sought feedback, attended training sessions, and adopted effective cold calling techniques to continuously refine communication and sales skills, resulting in improved conversion rates and lead generation success. • Qualified leads by asking relevant questions, gathering information about clients' budget, needs, and timeline. • Scheduled appointments and property viewings with interested prospects, ensuring a positive and comfortable experience throughout the process. • Actively listened to customer inquiries and concerns, providing appropriate solutions and information. • Handled customer complaints with calmness and professionalism, acknowledging and apologizing for any inconvenience, and resolving issues to maintain customer satisfaction. • Upsold to previous customers by regularly checking in with them, identifying any problems or additional needs, and recommending suitable products or services. • Maintained accurate records of cold calls, customer interactions, and prospects in CRM software, ensuring efficient lead tracking and follow-up actions. • Collaborated effectively with team members to provide comprehensive support to potential clients. • EDUCATIONAL QUALIFICATIONS Bachelor of Science: History and International Relations University of Jos - Plateau, Nigeria 2013 – 2018 CERTIFICATIONS • Microsoft Office