Sylvia Ngeno

 SYLVIA AJWANG’ ONYANGO NGENO CORE PROFESSIONAL STRENGTHS • A dynamic, dedicated and highly sociable opinion leader • Advocacy and human rights skills • A self-confident and composed personality • Excellent interpersonal and communication skills • Ability to work under minimum supervision • Problem solving skills • Cross- cultural skills • Proficient in MS programs PROFESSIONAL EXPERIENCE HOUSE MANAGER Right At HomeNairobi May 2022 to Present • Provided nurturing and supportive environment for children in a residential setting • Established and maintained positive relationships with children, acting as a mentor and role model • Implemented behavior management strategies to promote discipline and responsibility among children • Assisted with daily living activities such as meal preparation, hygiene routines, and homework supervision • Organized recreational activities and outings to promote socialization and physical fitness • Addressed conflicts or behavioral issues among children using effective communication techniques • Maintained accurate records of daily activities, incidents, and progress of each child under care • Coordinated with school staff to ensure academic support for the children educational development • Participated in team meetings to discuss individual child needs, progress, and goals • Ensured safety of the children by implementing appropriate security measures within the residence • Managed household chores including cleaning, laundry, shopping for groceries, and maintaining supplies inventory • Provided emotional support during times of distress or adjustment for the children • Fostered a sense of community within the residence through group activities or celebrations • Supported cultural diversity by respecting individual backgrounds of each child under care • Facilitated family visits or reunification processes when applicable AUBREY GROUP LTDNairobi, Kenya Customer Care RepresentativeDec 2016- April 2022 • Handling inbound calls from existing and prospective clients • Handling social media platform • Resolve product or service problems by determining the cause of the problem; explaining the best solution; expediting correction or adjustment; following up to ensure resolution • Managing customer relation and retention • Conducting hourly tests to confirm that the services are working efficiently • Make outbound calls to prospective clients and pursued customer leads • Upselling and cross-selling of different products and services • Creating detailed reports that outline the leads generated TANDAZA TRUSTNairobi, Kenya Project CoordinatorJan 2014- August 2015 • Supervision of the beneficiaries • Empowering the beneficiaries • Writing monthly newsletters about the project monthly highlights • Monitoring and evaluating of beneficiaries’ progress after the program • Writing donor reports • Updating the board members about the beneficiaries progress • Selecting street women from the streets for rehabilitation process • Displaying of the beneficiaries merchandise for fund raising • Shopping for the beneficiaries foodstuff • Helping the beneficiaries on their literacy level • Talking to potential employers to take in our beneficiaries for employment after the program • Helping the beneficiaries acquire various skills • Update beneficiaries’ information into the data entry sheet and provide a periodic analysis of the data • Prepare periodic reports on beneficiaries’ progress and prepare a final report of all the beneficiaries GREEN GLADE WATERWORKS LTDNairobi, Kenya SupervisorJan 2012- July 2013 • Supervision of entire staff • Inspection of suspended and disconnected accounts • Follow ups on arrears accounts • Formulating a reporting system to help record performance • Stock taking • Debt collection • Service provision of water DERO COMMUNITY AND CULTURAL ORGANISATIONNairobi, Kenya Attaché’May 2010- August 2010 • Empowering young girls to strive in their education • Supplying Kibera schools with donated books • Monitoring and evaluating community projects in Kibera slums • Conducting need assessment for service delivery • Supplying HIV/AIDS clients with food and other needed diet BR. BEUASANG EDUCATIONAL CENTERNairobi, Kenya AttachéJanuary 2009- May 2009 ◦ Empowering young girls and boys to strive in their education ◦ Conducting guidance and counseling to students both primary section and secondary section ◦ Monitoring and evaluating community projects in Embulbul slum in Ngong ◦ Conducting need assessment for service delivery which was sponsorship services to enhance the student’s education THOMAS BARNADOS CHILDREN’S HOMENairobi, Kenya VolunteerDec 2008 ◦ Taking care of children in the nursery department and learning more on adoption. EDUCATION CATHOLIC UNIVERSITY OF EASTERN AFRICA (CUEA)Nairobi, Kenya Bachelor’s Degree in Development StudiesMay 2009 to Oct 2012 (Second Class Upper Division) MARIST INTERNATIONAL COLLEGE A CONSTITUENT COLLEGE OF CATHOLIC UNIVERSITY OF EASTERN AFRICA (CUEA)Nairobi, Kenya Diploma in Social Work and Development Studies (Distinction)May 2007 – Oct2009 NYAMIRA GIRLS HIGH SCHOOL Mean grade of (C)Kisumu, Kenya MASENO GIRLS PRIMARY SCHOOLKisumu, Kenya OTHER INTERESTS ◦ Reading business journals ◦ Socializing ◦ Traveling Nationality: Kenyan Marital status: Married Language: English & Kiswahili 1. Mrs.Maureen Anduro PERSONAL INFORMATION REFEREES HOD Customer Service Aubrey Group ltd Tel:- 2. Mrs. Olivia Nadia Lead Supervisor Customer Service Aubrey Group Ltd Tel:- 3. Rev. David Obuki Director Tandaza Trust P.O Box- Nairobi. Tel:-