Sylvia Ngeno

Customer Service Representative Portfolio Hello and welcome to my Customer Service Representative Portfolio. My name is Sylvia Ajwang’ Onyango Ngeno and I am very excited to share with you my experience in delivering exceptional customer support. As a customer service representative professional with over 5 years experience, I understand the importance of building strong customer relationship and providing them with timely and effective solutions to their needs by going as far as escalating complex concerns when necessary, upselling products, gathering feedback and ensuring overall customer satisfaction and loyalty. Over the years of my career, I have consistently exceeded customer expectations by actively listening to their concerns, demonstrating empathy and patience especially to those customers who are upset and frustrated handling them calmly and professionally, and proactively going above and beyond to improve their experiences. I have also earned two awards as Best Customer Service Representative and with these expertise that I have demonstrated in my career I am that great personality you would love to add in your team.