Sylvia
Idem
Virtual Assistant
Phone:-
E-mail:- LinkedIn:/sylvia-idem
Address: 23Akwaefak,Uyo,Akwa Ibom,
Objective
Highly organized and computer-savvy. Virtual Assistant with excellent communication
skills. Proficient in Google Suite, Zoom, and Windows 10 Pro. Proven experience in
customer support and team collaboration.
Personal
Information
Gender : Female
Education
Experience
Nationality : Nigerian
National Open University
B.Sc, (Ed) Health Education
• (Expected graduation: 2026)
Virtual Assistant (2024-Present).
Jun 2024 – CONTINUE
ALX
• Remote. Provided exceptional customer support via phone, email, and chat. ° Managed
multiple tasks, prioritizing deadlines and efficiency. ° Collaborated with teams using Google
Suite and Zoom. ° Maintained accurate records and data bases.
Cashier
Dec 2020 – May 2024
SundryMarket Limited, Uyo, Akwa Ibom State. Nigeria.
• ° Sale to customers. ° Resolved customer inquiries and concerns. ° Balancing of sales. °
Data entry. ° Demonstrated excellent communication skills.
Sim Swap and Upgrade Agent
Mar 2019 – Jul 2020
MTN Nigeria
• ● Helped customers upgrade and reconnect to lost lines. ●Reached out to customers in
different locations.
Additional Info
Certifications
• ° ALX Virtual Assistant Certificate, 2024. ° Basic CyberSecurity by CISCO, 2024. °
Bachelor Of Copywriting, 2024. Sim Swap Agent Certification, 2020. ° Diploma in Health
Auxiliary Programme, 2016.
Language
Ibibio
English
Interests
• Reading
• Reading Tech Related Contents
• Creating Personal Projects
• Learning New Technological Skills
Skills
Google Suite (Drive, Docs, Sheets)
Zoom
Microsoft Office
Internet Navigation
Flight and Hotel Booking
Calendar Scheduling
Email Marketing
Expense Tracking
Project Management
Communication
Collaboration
Problem solving
Adaptability
Time management
Customer Relations
Customer Service
Data Entry
