Sylvia Drift

Sylvia Drift Address Barberton, MP 1300 Phone- E-mail- Resourceful and experienced worker offering expertise in customer service, staff support and the completing of various clerical tasks. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Responsible, punctual and productive professional when working with little to no supervision. Skills Technical Support Intermediate Typing Upper intermediate Communicaton Upper intermediate Time Management Customer service Upper intermediate Upper intermediate Administration Upper intermediate Quick Study Upper intermediate Data Entry Upper intermediate Work History Sep 2021 - Freelance Transcriptionist/ Video Captioner Current Rev.com, Remote Used headsets and transcribing software to take dictation of different types of audio. Reviewed completed reports for proper formatting, grammar and sentence structure. Use software to caption different videos. Edited drafts created from speech recognition software. Oct 2022 - Supervisor of Operations Feb 2023 Department of Public Works, Roads and Transport, Barberton Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows. Prepare, calibrate and monitor production levels to achieve targets. Delegated high volumes of work to empower team, build trust and assist with professional development. Work with management team to implement proper division of responsibilities. Supervise over 15 employees. Nov 2020 - Educational Assistant Apr 2021 Mountain View Primary School, Barberton Supported student learning objectives through personalized and small group assistance. Prepared learning materials, helping teachers prepare for daily instruction. Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher. Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation. Relieved classroom teacher during breaks and maintained order and structure in classroom. Created lesson materials, visuals and digital presentations to supplement lesson plans. Maintained safety and security by overseeing students in recess environments. Graded tests and papers and recorded grades for teaching staff. Apr 2018 - Retail Sales Associate Jan 2019 Cotton On, Bloemfontein Helped customers complete purchases, locate items and join reward programs. Checked pricing, scanned items, applied discounts and printed receipts to ring up customers. Used consultative sales techniques to understand customer needs and recommend relevant products and services. Folded and arranged merchandise in attractive displays to drive sales. Maintained clean sales floor and straightened and faced merchandise. Issued receipts and processed refunds, credits or exchanges. Used POS system to process sales, returns, online orders and gift card activations. Oct 2017 - Telesales Representative Feb 2018 Khan Investment- Kirby , Bloemfontein Opened new accounts and documented personal, demographic and payment information in system. Completed daily cold calling and outreach to build sales pipeline. Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas. Escalated concerns or advanced problem calls to management staff. Overcame objections using friendly, persuasive strategies. Recorded contact information of customers and potential customers in internal database. Troubleshot problems for callers and helped independently resolve common issues. Qualified leads and set up customer appointments for outside sales team. Jul 2016 - Medical Receptionist Jan 2017 Kiaat Private Hospital, Mbombela Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability. Managed multi-line phone system and pleasantly greeted patients. Transcribed phone messages and relayed to appropriate personnel. Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass. Helped patients complete necessary medical forms and documentation. Supported office staff and operational requirements with administrative tasks. Education Feb 2017 - Bachelor's of Law : Legal Studies Current University of South Africa - South Africa Jan 2007 - High School Diploma Dec 2011 Barberton High School - Barberton Certifications Jun 2023 SheCodes Academy: JavaScript References • Mountain View Combined School: Educator Mrs Msibi,- • Mountain View Combined School: Receptionist Fortunate,- • Cotton On: Assistant Manager Francis Alerson,-