Sylvia Adidi

As a customer support specialist, I bring technical expertise, organizational skills, and a passion for exceptional customer experiences in the travel industry. My experience includes managing customer inquiries across phone, email, and live chat, resolving issues like booking changes and refunds, and delivering personalized solutions that drive customer loyalty. I’ve also managed Airbnb bookings, coordinating with guests and resolving issues like cancellations, which honed my ability to anticipate traveler needs.

I’m proficient in CRM tools like Zendesk and Salesforce, improving response times by 15% in one role, and project management tools like Monday.com, Asana, and Slack, which I’ve used to organize itineraries and coordinate with vendors. My data entry skills ensure accuracy in booking details, reducing errors by 10% in a past role. As a strong communicator, I exceeded outreach targets by 20% through active listening and tailored solutions. I thrive in collaborative settings, restructuring group itineraries to save clients 15% on costs, and take initiative to boost efficiency, such as streamlining processes by 15%. My passion for travel and sustainable tourism fuels my commitment to creating seamless, memorable experiences for clients.