SYLVESTER MADUMEZIE CHIKWENDU
67, ITELORUN STREET, ITIRE/IKATE, SURULERE, LAGOS STATE-,- |-,-PROFFESSIONAL SUMMARY
An evolving, focused and results-driven IT/ICT Support Engineer with over 3 years of
experience in providing technical support, troubleshooting, and M365 exchange online
services. Proficient in handling software and hardware issues, with a strong background in
customer service and technical problem-solving. Demonstrates exceptional communication
skills and the ability to work independently and as part of a team to achieve objectives
efficiently.
SKILLS
•
•
•
•
•
•
•
•
•
•
Network configuration and management (CCNA certified).
Troubleshooting and resolving hardware and software issues.
Proficient in HTML5, CSS3, and basic web design.
Knowledgeable in cybersecurity principles (CISCO and Halogen securities
Cybersecurity certified).
Excellent customer service and communication skills.
Proficient with Microsoft Office Suite and other productivity tools.
Experience with IT asset management and inventory control.
Familiarity with IoT technologies (CISCO IoT certified).
Strong analytical and problem-solving abilities.
Ability to work under minimal supervision and in a team environment.
WORK HISTORY
COOLLINK NG
IT Support Specialist (Snake Island - NigerDock Site) | Lagos | 2023 till date.
SIFTECH SUPPORT
IT Support Engineer (Freelancing) | Lagos | 2022 - 2023
INDEPENDENT NATIONAL ELECTORAL COMMISSION (INEC), LAGOS
PRESIDING OFFICER (PO) | Surulere, Lagos. | 2023
CASPER TECHNOLOGIES NG
IT Technical Sales (Internship) | Lagos | July 2022 – October 2022.
TEK-EXPERTS NIGERIA (MICROSOFT PARTNER)
M365 Exchange Online/ Technical Support Engineer | Lekki, Lagos | August 2020 – June 2022
LAGOS STATE INDEPENDENT ELECTORAL COMMISSION (LASIEC)
PRESIDING OFFICER (PO) | Itire-Ikate-Ijesha, Surulere, Lagos. | June 2021
21st CENTURY EVOLUTION
Contract/ Field Engineer | Lagos | January 2020 – July 2020
JUMIA NIGERIA
Customer Service Intern | Yaba, Lagos. | October 2019 – January 2020
NATIONAL YOUTH SERVICE CORPS (NYSC)
ICT ADMIN | TEACHER | Tombia, Degema, Rivers Nigeria | October 2018 – September 2019
INDEPENDENT NATIONAL ELECTORAL COMMISSION (INEC), RIVERS
PRESIDING OFFICER (PO) | Bakana, Degema, River. | March 2019
CERTIFICATES OBTAINED
• CISCO Skill for all Network Security Certificate
• Bachelor of Science in Computer Science and Technology
• Intro. To Cyber Security by Halogen Security and FMYS
• HiiT CCNA Certificate
• Nigeria Computer Society [NCS] Certificate
• Microsoft Azure Fundamentals
• CISCO Networking Academy [Intro. To Cybersecurity] Certificate
• CISCO Networking Academy [Intro. To IoT] Certificate
• Nigerian Institute of Management [NIM] Certificate
• National Youth Service Corps [NYSC] Certificate
• Higher National Diploma Certificate [HND] in Computer Science
• CISCO Networking Academy [I.T Essentials] Certificate
• National Diploma Certificate [ND] In Computer Science
• Senior School Certificate [SSCE]
• First School Leaving Certificate [FSLC]
-
PROFESSIONAL BODY
• Nigeria Computer Society
• Nigerian Institute of Management
MNCS
MNIM
EDUCATION
Crawford University, Faith City campus, Igbesa, Ogun State.
-
[BSc In Computer Science and Technology]
• Ogun State Institute of Technology, Igbesa, Ogun State.
-
[HND In Computer Science]
• Ogun State Institute of Technology, Igbesa, Ogun State.
[ND In Computer Science]
-
